Experienced Global Client General Manager – Strategic Leadership in Client Management and Travel Industry Innovation

Join the Amex GBT Team: Where Travel Meets Innovation and Excellence

Amex GBT is a dynamic and forward-thinking company that harnesses the power of travel as a force for good. We're on a mission to revolutionize the travel industry, and we're looking for a talented and ambitious Global Client General Manager to join our team. As a strategic leader, you will be responsible for driving client relationships, optimizing operations, and delivering exceptional value to our clients. If you're a motivated and results-driven professional with a passion for the travel industry, we want to hear from you!

About the Role

The Global Client General Manager is a key position at Amex GBT, reporting to the Director of Client Management. As a strategic leader, you will be responsible for leading the execution of our client servicing strategy for a portfolio of accounts. You will work closely with clients, internal stakeholders, and external partners to drive business growth, optimize operations, and deliver exceptional value.

Key Responsibilities

• Develop and maintain strong partnerships with clients, understanding their needs and delivering tailored solutions to drive business success.
• Lead the execution of client servicing strategies, ensuring seamless operations and exceptional customer experiences.
• Collaborate with internal stakeholders, including operations, sales, and marketing teams, to drive business growth and optimize operations.
• Analyze market trends, competitor activity, and client needs to identify opportunities for growth and innovation.
• Develop and implement strategic account plans, setting clear goals and objectives for client relationships.
• Lead annual and quarterly global business reviews, providing insights and recommendations to drive business success.
• Navigate internal stakeholders to drive value for clients, ensuring seamless communication and issue resolution.
• Support the enhancement of the American Express value proposition, leveraging technology and online servicing solutions to drive client satisfaction.
• Proactively identify risks to the partnership, developing action plans and mitigating actions to ensure business continuity.
• Influence key client decision-makers through effective communication and strategic guidance.

What We're Looking For

We're looking for a highly experienced and strategic leader with a proven track record in client management and the travel industry. The ideal candidate will possess:

Essential Qualifications

• 5+ years of global account/client management experience in the travel industry.
• Extensive customer/client facing experience globally.
• Strong business and financial competence, with a proven ability to drive results and achieve targets.
• Deep industry knowledge across suppliers, technology, servicing, and multi-market awareness.
• Excellent influencing and consultative skills, with the ability to drive change and achieve mutually beneficial solutions.
• Adept at learning new technology and navigating complex systems.
• Strategic account planning experience, with a focus on analytics and data-driven decision-making.
• Strong negotiation skills, with the ability to handle objections and achieve successful outcomes.
• Proven executive-level presentation skills, with the ability to communicate effectively with senior stakeholders.

Preferred Qualifications

• Experience working in the banking or finance industry.
• Familiarity with travel industry trends, innovations, and standard processes.
• Experience with data analysis and insights, with the ability to drive business decisions.
• Certifications or training in client management, sales, or marketing.

Career Growth Opportunities and Learning Benefits

At Amex GBT, we're committed to supporting the growth and development of our employees. As a Global Client General Manager, you will have access to:

• Global tuition assistance and learning platforms, with over 20,000 courses to support your professional development.
• Leadership courses and training programs to help you advance in your career.
• Internal job openings and opportunities for career progression.
• Diversity, Equity, and Inclusion initiatives, including global Inclusion Groups and employee resource networks.
• Wellbeing resources and support for mental and emotional health.

Work Environment and Company Culture

At Amex GBT, we strive to create a work environment that is inclusive, collaborative, and supportive. As a Global Client General Manager, you will be part of a dynamic team that values:

• Flexible work arrangements, including remote work options.
• Comprehensive benefits programs, including health and welfare insurance, retirement plans, and parental leave.
• Travel perks and discounts, including access to major travel providers.
• A culture of innovation and experimentation, with opportunities to drive business growth and innovation.

Compensation and Benefits

We offer a competitive compensation package, including:

• A base salary range of $70,000 to $140,000, depending on experience and qualifications.
• Annual Incentive Award plan, which rewards participants based on company and individual performance.
• Metric-driven Sales Incentive Plans, for certain sales roles.
• Equity Incentive Plan, designed to align participants' interests with those of shareholders.
• Comprehensive benefits programs, including health and welfare insurance, retirement plans, and parental leave.

How to Apply

If you're a motivated and results-driven professional with a passion for the travel industry, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story.

Don't miss this opportunity to join our team and drive business growth, innovation, and excellence in the travel industry. Apply now and take the next step in your career!