Customer Service Representative - Remote - Health Insurance Industry - Full Time Opportunity with Blue Cross Blue Shield of Arizona

Join the Blue Cross Blue Shield of Arizona Team: Transforming Healthcare and Inspiring Health

Blue Cross Blue Shield of Arizona, a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company, is seeking a highly motivated and customer-focused individual to join our team as a full-time, remote Customer Service Representative. With a rich history dating back to 1939, we have been dedicated to providing health insurance products, services, and networks to over 1.9 million Arizonans. Our mission is to inspire health and make it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses.

About Our Company Culture: Embracing Workability

In response to the changing needs of our employees and the lessons learned from the pandemic, we have adopted a flexible workforce strategy known as "Workability." This approach allows us to redefine where and how we work, offering a balance between remote work, office work, and everything in between. As a remote Customer Service Representative, you will be part of this innovative approach, enjoying the flexibility and autonomy that comes with working from home while still being an integral part of our team.

Job Overview: Customer Advocate Phone Specialist

As a Customer Advocate Phone Specialist, you will be the primary point of contact for our customers, providing exceptional service and support via phone, written communication, and occasionally in-person interactions. Your role will be crucial in resolving customer inquiries, addressing concerns, and providing information about our health insurance products and services. You will be expected to maintain a high level of professionalism, adhere to our quality and compliance standards, and demonstrate a deep understanding of our products and services.

Key Responsibilities:

• Identify, research, process, resolve, and respond to customer inquiries and correspondence in a timely and professional manner.
• Explain contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, and other related information to customers.
• Handle a high volume of health insurance-related customer calls and correspondence daily, typically answering 40+ calls per day.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and systems.
• Demonstrate and maintain current working knowledge of required BCBSAZ systems, procedures, forms, and manuals.
• Perform other duties as assigned.

What We Offer:

We provide a comprehensive benefits package and a competitive compensation structure to support your well-being and career growth. Some of the highlights include:

• A starting hourly rate of $18.00, with opportunities to earn more through performance and quality-based incentives and bonuses.
• An additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently.
• Up to 16 days of PTO and 11 paid holidays per year.
• 8 hours of paid volunteer time to serve our community.
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance.
• Medical, Dental, and Vision Coverage.
• 401(k) plan with up to 5% dollar-for-dollar match.
• Tuition Reimbursement.
• Employee discounts, Gym Reimbursement, Wellness Programs, and more.
• 9+ weeks of instructor-led, paid virtual training to prepare you for your role.

Essential Qualifications:

• High School diploma or equivalent.
• At least 1 year of external Customer Service Experience.
• Intermediate skill in using office equipment, including copiers, fax machines, scanners, and telephones.
• Detail-oriented, with the ability to maintain confidentiality and privacy.
• Ability to navigate multiple computer systems and software programs.

Preferred Qualifications:

• Experience in the health insurance industry.
• Bilingual or multilingual skills.
• Previous experience working in a call center or customer service environment.

Skills and Competencies:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear, concise information. You should be highly organized, able to multitask, and comfortable working in a fast-paced environment. Proficiency in using technology, including computer systems and software, is also essential.

Career Growth Opportunities and Learning Benefits

At Blue Cross Blue Shield of Arizona, we are committed to supporting your career growth and development. As a Customer Service Representative, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in the health insurance industry. Our comprehensive benefits package and competitive compensation structure are designed to reward your hard work and dedication.

Work Environment and Company Culture Highlights

As a remote employee, you will enjoy the flexibility of working from home while still being part of a dynamic and supportive team. We foster a culture of inclusivity, respect, and collaboration, where everyone is encouraged to contribute their ideas and perspectives. Our commitment to Workability means that we prioritize work-life balance, recognizing that a happy and healthy employee is a productive and engaged one.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting hourly rate of $18.00, with opportunities for bonuses and incentives. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, tuition reimbursement, and more. We also provide a range of perks, such as employee discounts, gym reimbursement, and wellness programs, to support your overall well-being.

Join Our Team: Apply Now!

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the health insurance industry, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Blue Cross Blue Shield of Arizona, you will be part of a team dedicated to transforming healthcare and inspiring health. With our commitment to Workability, comprehensive benefits package, and competitive compensation structure, we offer a work environment that is both supportive and stimulating.

To apply, please click on the link below to submit your application. We look forward to hearing from you and discussing this opportunity further.