Customer Operations Advisor - Driving Seamless Customer Experience for The Coca-Cola Company's Foodservice Customers

Join The Coca-Cola Company as a Customer Operations Advisor and Be at the Heart of Delivering Exceptional Customer Experiences

The Coca-Cola Company is on a mission to evolve as a consumer-centric total beverage company, and we're seeking a dedicated Customer Operations Advisor to play a pivotal role in ensuring our Foodservice customers receive the best possible service. As a liaison and primary point of contact, you'll be responsible for coordinating equipment service requirements, installations, replacements, and other projects, leveraging your expertise in beverage installations and customer service to drive customer satisfaction.

About The Coca-Cola Company

With a rich history spanning over 130 years, The Coca-Cola Company is a global community of passionate employees who are committed to refreshing the world and making a difference every day. Our portfolio boasts over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, and we work with a diverse range of customers across various industries, from retail and grocery outlets to theme parks, movie theaters, and restaurants.

Key Responsibilities

• Serve as the primary contact and Coca-Cola Ambassador for Foodservice customers, diagnosing service issues and business needs, and implementing programs to drive customer satisfaction.
• Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
• Coordinate logistical details of closings, relocations, and remodels, ensuring seamless execution and minimal disruption to customers.
• Monitor and track all activity in Thirsty, QuickBase, and/or other tracking systems, ensuring accurate and up-to-date information.
• Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations.
• Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
• Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
• Manage the sourcing and delivery of assets and/or parts, utilizing Coca-Cola information systems.
• Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
• Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
• Process and expedite orders while communicating demand for products or services effectively.

Qualifications & Requirements

To succeed in this role, you'll need:

• A high school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications.
• In-depth knowledge of Account Management, including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Excellent problem-solving acumen, with robust leadership capabilities.
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

Preferred Qualifications

While not mandatory, the following qualifications can give you a competitive edge:

• Experience in beverage installations, equipment service, or a related field.
• Knowledge of HVAC and refrigeration systems.
• Technical support or troubleshooting experience.

What We Offer

As a Customer Operations Advisor at The Coca-Cola Company, you'll enjoy:

• A competitive salary range of $64,700 - $77,600, depending on geography, job-related knowledge, skills, and experience.
• A full range of medical, financial, and/or other benefits, dependent on the position.
• Opportunities for career growth and development, with a focus on building capabilities, developing new skills, and leaning into new experiences.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• The chance to be part of a global community of passionate employees who are making a difference every day.

Our Culture

At The Coca-Cola Company, we're committed to nurturing an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our four key behaviors - curious, empowered, inclusive, and agile - guide our actions and decisions, and we value how we work as much as what we achieve.

Career Growth Opportunities

As a Customer Operations Advisor, you'll have the opportunity to develop new skills, take on new challenges, and advance your career within the company. We'll provide you with the support and resources you need to succeed, including training and development programs, mentorship, and opportunities for career progression.

Why Join The Coca-Cola Company?

If you're passionate about delivering exceptional customer experiences, driving business growth, and being part of a global community of innovators, we want to hear from you. As a Customer Operations Advisor at The Coca-Cola Company, you'll be at the heart of our operations, working with a diverse range of customers and stakeholders to drive customer satisfaction and loyalty. Join us and be part of a company that is shaping the future of the beverage industry.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.