Executive Communications Manager - Microsoft Social Media Customer Support Job (Remote Work Opportunity)

Join Microsoft's Dynamic Team as an Executive Communications Manager

Microsoft is seeking a highly skilled and experienced Executive Communications Manager to drive our Executive Communications program and lead the development of compelling narratives that resonate with our target audiences. As a key member of our team, you will collaborate with various stakeholders to create and implement effective communications strategies, leveraging your expertise in storytelling, messaging, and reputation management.

About Microsoft and the Role

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We're a team of innovators, thinkers, and doers who come together to make a difference. As an Executive Communications Manager, you will play a critical role in shaping our executive communications strategy, developing key messages, and crafting narratives that drive positive perceptions of Microsoft.

Key Responsibilities

• Strategy Development and Execution
  • Collaborate with stakeholders to develop and execute communications materials and strategies.
  • Proactively engage with internal and external partners to meet objectives.
  • Utilize technical expertise and knowledge of successful campaigns to inform content and messaging.
• Communications Strategy Setting and Planning
  • Develop comprehensive communications strategies to support overall business objectives.
  • Define and execute policies to ensure consistency of voice across messages and channels.
  • Participate in business planning discussions as needed.
• Storytelling and Messaging
  • Create storytelling opportunities by leveraging data and insights.
  • Collaborate across teams to develop narratives that drive positive perceptions of Microsoft.
  • Determine the format of stories and ensure conversion of content and audience across narratives.
• Execution of Communications Strategy
  • Develop asset materials (e.g., decks, posts, pitches) for use in specific communications campaigns and events.
  • Create cause-and-effect connections to ensure content is consistent across channels.
  • Understand audience needs and adjust communications strategies accordingly.
• Partner Management
  • Identify required content and develop materials to support instruction, guidance, and coaching for internal partners, customers, and stakeholders.
  • Develop expertise in partner groups and individuals, and leverage that understanding in task execution.
  • Establish, refine, and manage expectations and priorities.
• Reputation Management
  • Identify potential opportunities to enhance reputation and visibility, and develop content accordingly.
  • Recognize and take action to address potential reputation risk issues.
  • Develop content to mitigate risks and serve as a trusted advisor within Microsoft.
• Drive and Monitor Messaging and Impact
  • Monitor, track, and analyze the impact of and reactions to messaging for a given issue.
  • Create responsive materials on a case-by-case basis and engage with others in responsive efforts.
  • Leverage insights to inform data-driven proactive strategies.
• Specialty Responsibilities
  • Partner with and coach others on the overall communications strategy for executive leaders.
  • Develop and execute strategies for internal and external events, including support, accounts, and production.
  • Drive the development of current and relevant formats and materials.

Required Qualifications

• Bachelor's degree in Business, Advertising, Communications, Finance, or a related field.
• 4+ years of experience in Communications, Marketing Operations, Field Activities, Program Management, Project Management, or a related field.
• Ability to meet Microsoft, client, and/or government security screening requirements.
• Pass the Microsoft Cloud Personal investigation upon hire/move and at regular intervals thereafter.

Preferred Qualifications

• Bachelor's degree in Business, Advertising, Communications, Finance, or a related field.
• 6+ years of experience in Communications, Marketing Operations, Field Activities, Program Management, Project Management, or a related field.
• 4+ years of experience supporting senior leaders in an executive communications role.
• 4+ years of experience working with social media platforms.
• 4+ years of experience working in technology.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders and drive results-oriented communications strategies. You should be a strategic thinker with a deep understanding of the technology industry and the ability to stay up-to-date with the latest trends and developments.

Career Growth Opportunities and Learning Benefits

As an Executive Communications Manager at Microsoft, you will have the opportunity to work on high-profile projects, develop your skills and expertise, and advance your career in a dynamic and fast-paced environment. You will be part of a talented team of professionals who are passionate about making a difference and driving positive change.

Work Environment and Company Culture

Microsoft is committed to creating a culture of inclusion where everyone can thrive. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming, supportive, and empowering for all employees. As a remote worker, you will have the flexibility to work from anywhere, while still being connected to our global team and culture.

Compensation, Perks, and Benefits

Microsoft offers a comprehensive compensation and benefits package that includes competitive salary, stock options, and a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology.

Why Join Microsoft?

If you're a motivated and experienced communications professional looking to make a difference, we encourage you to apply for this exciting opportunity. As an Executive Communications Manager at Microsoft, you will have the chance to work on high-profile projects, develop your skills and expertise, and advance your career in a dynamic and fast-paced environment.

Don't miss this opportunity to join our talented team and be part of something bigger than yourself. Apply now to become an Executive Communications Manager at Microsoft!