Technical Support Specialist II (Tu Fr 10:30 19:00 ET, Sa - 8:00 16:30 ET)

About the position Responsibilities • Provide expert technical solutions for assay and instrument related issues using telecommunication, chat or other emerging technologies. • Lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies. • Recognize the clinical significance of the tests performed in the laboratory. • Display a sense of urgency to resolve customer issues. • Communicate with empathy and respect to customers, peers and business partners. • Identify root cause to issues reported by customers and provide appropriate solutions. • Support Continuous Quality Improvement and customer satisfaction goals. • Explain and present technical information clearly within and outside of the organization. • Work independently and collaboratively with the Technical Solutions Centers team. • Comply with all current cGMP and QSR requirements. • Maintain technical and procedure knowledge. • Deliver end customers and Technical Solution Center training as required. • Perform other work-related duties as assigned. Requirements • Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree. • Minimum 3 years in a healthcare setting. • Customer focused with excellent communication skills (written and verbal). • A team player that is self-motivated & interacts appropriately with peers. • Ability to organize and express ideas, both verbal and written, in individual or group situations. • Technical and professional knowledge of systems and solutions, MS Office competency. • Ability to work a variable shift schedule including weekends and holidays. Nice-to-haves • Bi-Lingual English/Spanish. • 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank. Benefits • Medical, dental, vision, life, and disability insurance. • 401(k) plan. • Employee assistance program. • Employee Stock Purchase Plan. • Paid time off (including sick time) and paid Holidays. Apply tot his job Apply To this Job