**Experienced Customer Service Representative - Remote Healthcare Operations - $14/Hour Base Pay + Performance Bonuses**

Join Our Team: Deliver Exceptional Service in Healthcare from the Comfort of Your Home

Firstsource Healthcare is seeking highly skilled and motivated Customer Service Representatives to join our remote team. As a key member of our customer service operations, you will have the opportunity to make a positive impact on the lives of healthcare members and providers. Our company values excellence, integrity, and compassion, and we are committed to providing top-notch service to our customers. If you have a passion for delivering exceptional service, are able to work independently, and are looking for a challenging and rewarding role, we encourage you to apply.

About Firstsource Healthcare

Firstsource Healthcare is a leading provider of customer service solutions for the healthcare industry. Our team is dedicated to delivering high-quality service to our customers, and we are committed to creating a positive and supportive work environment for our employees. We believe in fostering a culture of excellence, integrity, and compassion, and we strive to make a positive impact on the lives of our customers and the communities we serve.

Key Responsibilities:

• Handle a high volume of inbound calls from healthcare members and providers, responding to their inquiries and resolving issues in a timely and professional manner.
• Simultaneously answer calls and type information into our computer system, ensuring accurate and efficient data entry.
• Utilize web camera visibility to communicate effectively with customers and provide excellent service.
• Collaborate with colleagues and management to achieve team goals and objectives.
• Adhere to established procedures and protocols to ensure consistency and quality in service delivery.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required.
• 1-2 years of customer service experience, preferably in a call center environment.
• Basic knowledge of personal computers and software applications.
• Strong written and verbal communication skills.
• Excellent problem-solving skills and ability to think critically.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Preferred Qualifications:

• 2+ years of customer service experience in a healthcare or insurance setting.
• Experience with healthcare operations and terminology.
• Minimum typing speed of 30-35 words per minute.
• Previous experience working in a remote or home-based environment.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and workflows.

What We Offer:

Compensation and Benefits:

• $14/hour base pay, with opportunities for performance bonuses and attendance incentives.
• Competitive benefits package, including health, dental, vision, life, and 401(k) options.
• Paid Time Off (PTO) and opportunities for professional growth and development.

Work Environment and Culture:

• Remote work opportunity with flexible scheduling (production schedules range between 8am and 8pm EST).
• Private workstation setup required, with reliable internet and Ethernet connectivity.
• Opportunities for career growth and advancement within the company.
• Collaborative and supportive team environment with regular feedback and coaching.

Training and Development:

We provide comprehensive training to ensure your success in this role. Our training program includes:

• 4-5 weeks of training, Monday through Friday, 8:30am-5pm EST.
• Ongoing coaching and feedback from experienced team leaders and trainers.
• Opportunities for professional growth and development, including skill-building workshops and training sessions.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Why Join Our Team?

By joining our team, you will have the opportunity to:

• Make a positive impact on the lives of healthcare members and providers.
• Develop your skills and expertise in customer service and healthcare operations.
• Work in a dynamic and supportive team environment.
• Enjoy a flexible and remote work arrangement.
• Take advantage of competitive compensation and benefits.

We look forward to hearing from you and discussing this exciting opportunity further.