Customer Service Representative - Specialty Mail Order Pharmacy - Remote Work from Home Opportunity in Pennsylvania

Join CVS Health: Transforming Healthcare with Heart

At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is the foundation of our commitment to delivering human-centric healthcare solutions that are personal, convenient, and affordable. We're not just a healthcare company; we're a team of dedicated individuals who believe that how we deliver our services is just as important as what we deliver.

About Our Specialty Mail Order Pharmacy

Our Specialty Mail Order Pharmacy is at the forefront of delivering life-sustaining specialty drug therapies to patients across the country. As a critical component of our team, you will play a vital role in ensuring that patients receive the medications they need to manage their health conditions. This is a unique opportunity to make a meaningful difference in the lives of patients and their families.

Job Summary

We're seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a remote work-from-home representative, you will provide exceptional telephone support to patients receiving specialty medications. Your primary responsibility will be to coordinate and process new patient medication orders and reorders, verify benefits, and communicate with patients, insurance companies, and internal teams to resolve any issues that may arise.

Key Responsibilities:

• Provide telephone support to patients receiving life-sustaining specialty drug therapy, addressing their concerns and resolving issues in a timely and professional manner.
• Coordinate and process new patient medication orders and reorders, including verifying and reviving benefits.
• Translate and enter new or refill prescriptions into the pharmacy information system, ensuring accuracy and attention to detail.
• Communicate with patients to collect copay amounts, obtain authorizations, and address any financial or clinical concerns.
• Collaborate with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
• Utilize superb communication skills to effectively interact with patients, insurance companies, and internal partners, ensuring that financial and clinical expectations are met prior to fulfillment.

Requirements and Qualifications

Essential Qualifications:

• One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with strong skills and aptitude.
• Verifiable high school diploma or equivalent.

Preferred Qualifications:

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.

Skills and Competencies

To succeed in this role, you will need:

• Exceptional communication and interpersonal skills, with the ability to empathize with patients and provide personalized support.
• Strong problem-solving and analytical skills, with the ability to navigate complex systems and resolve issues efficiently.
• Attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize responsibilities.
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting productivity expectations.

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, including onboarding and ongoing development opportunities.
• Free development courses and education assistance, to help you advance your skills and knowledge.
• A CVS store discount and discount programs with participating partners.
• Opportunities for career advancement and professional growth, within our Specialty Mail Order Pharmacy team and across the organization.

Work Environment and Company Culture

At CVS Health, we pride ourselves on a culture that values:

• Compassion and empathy, with a focus on delivering personalized care and support to patients and customers.
• Innovation and creativity, with a commitment to finding new solutions to complex healthcare challenges.
• Collaboration and teamwork, with a focus on working together to achieve common goals.
• Diversity and inclusion, with a commitment to fostering a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• A competitive pay range of $17.00 - $28.45 per hour, depending on experience and qualifications.
• A full range of medical, dental, and vision benefits, to support your health and well-being.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan, to help you plan for the future.
• Fully-paid term life insurance and short-term and long-term disability benefits, to provide financial protection.
• Paid Time Off (PTO) and paid holidays, to give you time to rest and recharge.

Conclusion

If you're a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you will play a critical role in transforming healthcare and making a meaningful difference in the lives of patients and their families. Apply now and join our team!