**Experienced Remote Customer Service Representative - Pet Pharmacy Expert - Up to $62/hr**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their furry friends? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our amazing team at Chewy, America's #1 pet pharmacy, as a Remote Customer Service Representative. **About Chewy** At Chewy, we're more than just a pet pharmacy – we're a team of passionate pet lovers dedicated to providing an unparalleled level of customer service, quality products, and personalized care to our customers. With a commitment to innovation, teamwork, and continuous improvement, we're revolutionizing the way people shop for their pets and making a real difference in the lives of animals and their families. **Responsibilities** As a Remote Customer Service Representative, you'll be the face of Chewy, engaging directly with pharmacy customers via inbound calls, emails, chats, and other communication platforms. Your primary responsibilities will include: * Researching and resolving customer inquiries and issues in a timely and professional manner * Providing exceptional customer service, going above and beyond to "wow" our customers and build loyalty * Thinking critically and creatively to provide solutions that meet the unique needs of each customer * Collaborating with internal teams, such as pharmacy and logistics, to ensure seamless resolution of customer issues * Maintaining accurate records and documentation of customer interactions * Participating in ongoing training and development to stay up-to-date on products, services, and company policies * Adhering to high safety and regulatory standards, ensuring compliance with all relevant laws and regulations **Key Skills and Qualifications** To succeed in this role, you'll need: * 1-2 years of experience working in a customer-focused environment, preferably in a call center or retail setting * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * Ability to multitask and think critically, with a focus on problem-solving and creative thinking * Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as well as overtime as needed * Ability to pass a background check for a KY Rx Tech license * A strong commitment to delivering exceptional customer service and a passion for making a difference in the lives of pets and their families **Benefits and Perks** As a Remote Customer Service Representative at Chewy, you'll enjoy a range of benefits and perks, including: * Competitive pay, up to $62/hr, with opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) matching program and employee stock purchase plan * Paid time off and holidays, including a generous vacation package * Ongoing training and development opportunities, including certification programs and leadership development * Collaborative and supportive work environment, with a focus on teamwork and continuous improvement * Recognition and rewards for outstanding performance and contributions to the team **Career Growth and Learning Opportunities** At Chewy, we're committed to helping our employees grow and develop their careers, with a range of opportunities for advancement and professional growth. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development programs, including certification courses and leadership development * Mentorship and coaching from experienced colleagues and leaders * Opportunities for advancement to leadership roles, including team lead and management positions * A culture of continuous improvement, with a focus on innovation and creativity **Work Environment and Company Culture** As a remote employee, you'll be part of a team that's committed to providing outstanding care and wellness services to our customers. Our company culture is built on a foundation of: * Collaboration and teamwork, with a focus on open communication and mutual respect * Innovation and creativity, with a commitment to continuous improvement and learning * Customer obsession, with a focus on delivering exceptional service and building loyalty * Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment **How to Apply** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pets and their families, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job