Experienced Pre-Licensed Customer Service Representative – Remote Opportunity for Career Growth and Professional Development

About Teleperformance

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Join Teleperformance?

If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future and provide you with the tools, training, and support you need to succeed. Our company culture is built on the principles of innovation, collaboration, and customer-centricity, and we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance.

How to Become a Licensed Insurance Agent

Teleperformance offers a unique opportunity for career growth and professional development. We provide a 5-day paid training program to help you prepare for the State Insurance Exam, and we cover the cost of the exam and provide a trainer to support you. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in.

Benefits of Working with Teleperformance

Our benefits package includes:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Responsibilities

As a Pre-Licensed Customer Service Representative, you will be responsible for:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with any policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must have:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you must have:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Be One of Our People

At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer and welcomes applications from diverse candidates.

Apply Now

If you are ready to take the next step in your career and join a company that is committed to innovation, collaboration, and customer-centricity, apply now! Apply for this job