Experienced Healthcare Agent - Comprehensive Training Provided for Remote Customer Service Excellence

Join Our Dynamic Team: Empowering Pet Owners with Exceptional Insurance Solutions

At Chewy (CarePlus), we're passionate about helping pet owners protect their beloved furry companions. As a leading provider of comprehensive pet insurance coverage, we're committed to delivering exceptional customer service and ensuring that pets and pet parents receive the best possible care when they need it most. We're now seeking highly skilled and motivated individuals to join our team as Healthcare Agents, where we'll provide comprehensive training to equip you with the knowledge and expertise needed to excel in this critical role.

About the Position: Licensed Customer Service Representative (LCSR)

As a Licensed Customer Service Representative (LCSR), you'll play a vital role in educating customers about our pet insurance plans, understanding their unique needs, and recommending the most suitable coverage options. This remote role requires you to be based in either Florida, Texas, or Arizona, and be comfortable working from home with a high level of autonomy. As an LCSR, you'll be the face of our organization, providing a world-class customer experience that sets us apart from the competition.

Key Responsibilities: Driving Customer Success through Expertise and Empathy

• Develop a deep understanding of our pet health insurance plans, including key features and options, to provide expert recommendations to pet parents.
• Leverage our internal and external technologies to deliver a seamless and consistent customer experience.
• Respond to inbound inquiries and initiate outbound follow-ups with potential customers, providing detailed information about our policies and coverage options.
• Employ a consultative approach to identify customer needs, recommend suitable insurance plans, and facilitate enrollment.
• Maintain control and guide conversations towards successful enrollment using our enrollment-based framework.
• Effectively communicate the value proposition of our pet insurance policies, highlighting the benefits and addressing customer concerns.
• Utilize assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
• Meet and exceed enrollment targets and objectives, driving business growth and customer satisfaction.
• Apply creativity and critical thinking to research, problem-solve, and resolve customer issues.
• Consistently demonstrate empathy, active listening, and kindness to customers and team members, fostering a positive and supportive work environment.

Essential Qualifications: The Ideal Candidate Profile

To succeed in this role, you'll need:

• 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry.
• A proven track record of meeting and exceeding conversion targets, demonstrating your ability to drive results.
• Strong consultative conversion skills, with the ability to identify customer needs and recommend suitable solutions.
• A Property & Casualty Insurance license in your home state, which you'll be required to maintain.
• Excellent communication skills, with a customer-centric approach and the ability to actively listen and provide solutions.
• A positive attitude, adaptability, and a willingness to learn and grow within the role.
• Proficiency in basic computer applications and data entry, with the ability to multitask in a fast-paced environment.
• Flexibility to shift your schedule and work overtime as needed, demonstrating your commitment to delivering exceptional customer service.

Preferred Qualifications: Adding Extra Value to Your Application

While not mandatory, the following qualifications will give you a competitive edge:

• Familiarity with the insurance industry, particularly pet insurance, which will enable you to hit the ground running.

What We Offer: A Rewarding Career with Opportunities for Growth

As a valued member of our team, you'll enjoy:

• A competitive salary and benefits package that recognizes your skills and experience.
• Comprehensive training and ongoing support to ensure your success in the role.
• Opportunities for career growth and professional development within our organization.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• The flexibility to work from home, with the autonomy to manage your workload and achieve a healthy work-life balance.

Why Join Us? Unlocking Your Potential and Making a Difference

At Chewy (CarePlus), we're passionate about empowering pet owners and making a positive impact on the lives of pets and their families. By joining our team, you'll become part of a dynamic and purpose-driven organization that values innovation, customer satisfaction, and teamwork. As a Healthcare Agent, you'll have the opportunity to develop your skills, advance your career, and make a meaningful difference in the lives of others.

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Our comprehensive training program will equip you with the knowledge and expertise needed to excel in this role, and our supportive team will be with you every step of the way.

Ready to Take the Next Step?

Click the "Apply Now" link to submit your application, and we'll be in touch soon to discuss this opportunity further.

We look forward to welcoming you to our team and working together to make a difference in the lives of pets and their families.