Festival Agent, Internal Ticketing

About the position Responsibilities • Processing internal ticketing requests within 24 hours of initial request. • Documenting the receipt and distribution of all transactions according to guidelines. • Filling all special ticket orders prior to the selection time period. • Ensuring Payment Card Industry (PCI) Compliance with all credit card information received. • Routing ticketing requests that fall outside of guidelines for Manager approval. • Notifying the Manager of all ticketing system problems or inaccuracies. • Maintaining accurate and up-to-date ticketing documentation for guest donors, filmmakers, press, and special guests. • Assisting the Ticketing Operations Department with fulfillment of pass/packages and ticket selection as requested. • Providing written feedback for the department wrap report. Requirements • Legal authorization to work in the United States. • 1 year of administrative or customer support experience or related. • Outstanding verbal, written, and interpersonal communication skills. • Excellent organizational skills and attention to detail. • Ability to maintain confidential information. Benefits • Paid sick leave and Institute holidays • Employee assistance program • Employee Wellness Initiatives • Sundance Film Festival passes and benefits (varies each year) Apply tot his job Apply To this Job