Experienced Customer Service Representative - First Notice of Loss (FNOL) Specialist at blithequark

Join blithequark, a Leader in Subrogation Services, and Excel in a Dynamic Customer Service Role

blithequark is at the forefront of the subrogation industry, trusted by companies to recover payments on damage claims, ensuring that the responsible party bears the cost of the damage caused. Our commitment to delivering exceptional customer service to both our clients and the parties involved in a claim is unwavering. By joining our team, you'll be part of a company that not only excels in its field but also prioritizes a healthy work-life balance and a culture that values efficiency, results, and community giving.

About Us

At blithequark, our business is guided by our Core Four principles: Process, Results, Culture, and Experience. These pillars have been instrumental in our success and continue to drive our operations. We're a company that believes in celebrating our achievements through regular company events and giving back to the community through various volunteer initiatives throughout the year. Our work environment is casual and comfortable, fostering a space where our employees can thrive.

The Role: First Notice of Loss (FNOL) Customer Service Representative

We're seeking a highly skilled and motivated Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative, you will be the primary point of contact for inbound calls from engineers, technicians, and other field operators reporting damage to our clients' properties. Your role will be crucial in providing quality customer service, accurately recording FNOL claims, and ensuring a seamless experience for our customers.

Key Responsibilities

• Accept inbound calls from field operators and effectively communicate with them to gather necessary information regarding FNOL claims.
• Accurately enter data into our customized database, ensuring all details are captured and recorded correctly.
• Report underground damage to locate companies when applicable, adhering to regulatory requirements.
• Provide outstanding service to customer representatives, addressing their queries and concerns in a professional manner.
• Analyze photos and map the correct location of damage, utilizing your analytical skills to determine the extent of the damage.
• Work on special projects as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

What You'll Need

To succeed in this role, you'll need to possess certain skills and qualifications. Here's what we're looking for:

• A minimum typing speed of 55 words per minute, with a high degree of accuracy.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and the ability to navigate PDF files and perform internet searches efficiently.
• Advanced phone and verbal communication skills, with the ability to interact positively with customers.
• Active listening skills, ensuring you capture all necessary information during calls.
• Excellent written and reading communication skills, with the ability to follow scripts and analyze information.
• The capability to analyze and interpret photos to determine the extent of damage.
• Establish a dedicated workspace within your home, ensuring a productive work environment. blithequark will provide the necessary computer equipment.

Experience and Qualifications

We're looking for candidates with a background in customer service, particularly those with experience in call center environments.

• 6 months to 1 year of previous customer service call center experience.
• Experience with Microsoft Teams is considered a plus, though not mandatory.
• A High School Diploma or equivalent is required.

Why Work at blithequark?

At blithequark, we offer a comprehensive benefits package and a work environment that prioritizes your well-being and career growth. Here are some of the perks you can expect:

• Paid time off, accrued at a rate of 5 hours per pay period, equating to 3 weeks in your first full year.
• A monthly contribution of $50 towards your internet service cost.
• A dynamic work environment that is fully remote, offering flexibility and work-life balance.
• A 401k matching program, helping you plan for your future.
• A culture that values community giving and celebrates employee achievements.

Compensation and Incentives

We offer a competitive compensation package, including a tiered support bonus system and an FNOL Incentive Program designed to reward high performers. The tiered support bonus system offers bonuses ranging from $105 to $205 per pay period, based on total fees generated across the company. Additionally, the FNOL Incentive Program provides an opportunity to earn $10 daily for meeting talk time, not ready time, and service level standards.

Career Growth and Development

At blithequark, we're committed to the growth and development of our employees. This role offers opportunities to enhance your skills in customer service, data entry, and analysis. With our Core Four principles guiding our operations, you'll be part of a company that values continuous improvement and employee development.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity at blithequark. Please note that this position is fully remote and requires residence in the United States, excluding California, North Carolina, Washington State, Illinois, and Oregon.

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We look forward to welcoming a talented new team member who shares our passion for delivering exceptional customer service and contributing to our continued success.

Don't miss this chance to join a dynamic team and take your career to the next level. Apply now and become part of the blithequark family.