Experienced Customer Support Specialist for Infrastructure Consulting Projects – Part-Time Remote Opportunity with Career Growth and Development

Introduction to blithequark and the Industry

blithequark is a leading name in infrastructure consulting, dedicated to creating innovative solutions that positively impact communities worldwide. As a part of this dynamic industry, you will have the opportunity to work on projects that make a real difference in people's lives. With a strong commitment to equity, diversity, and inclusion, blithequark fosters a work environment that values and respects the unique contributions of each team member. If you are passionate about delivering exceptional customer service and are looking for a career that offers growth, flexibility, and a sense of purpose, this part-time remote customer support specialist role could be the ideal fit for you.

Why Join blithequark?

By choosing to work with blithequark, you are not only selecting a job; you are becoming part of a mission-driven organization. Here are just a few reasons why you should consider this opportunity:

• Competitive Compensation: Earn up to $25.00 per hour, reflecting blithequark's commitment to recognizing and rewarding your hard work and dedication.
• Career Advancement Opportunities: blithequark believes in the growth and development of its team members, offering pathways for career advancement and professional development within the organization.
• Flexible Work Arrangements: Enjoy the benefits of remote work with hybrid options, allowing you to balance your professional and personal life effectively.
• Comprehensive Benefits Program: Access a wide range of benefits, including medical, dental, vision, and more, to ensure your well-being and security.
• Culture of Equity, Diversity, and Inclusion: Be part of an inclusive workplace that celebrates diversity and promotes equity, providing a welcoming environment for all employees.
• Positive Impact: Contribute to projects that have a positive impact around the world, giving you a sense of fulfillment and purpose in your career.

Job Responsibilities

In this role, you will play a crucial part in delivering high-quality customer support services. Your key responsibilities will include:

• Customer Service Support: Provide accurate, polite, and responsive customer service via phone, email, and web, ensuring that all customer inquiries are addressed promptly and professionally.
• Transportation Services Familiarization: Develop a thorough understanding of transportation services in Connecticut, enabling you to offer informed support and solutions to customers.
• Communication Channel Monitoring: Monitor multiple communication channels and issue time-sensitive service alerts as needed, ensuring that customers are always informed and up-to-date.
• Customized Commute Plans: Create personalized commute plans based on individual travel needs, demonstrating your ability to understand and cater to the unique requirements of each customer.
• Transportation Provider Liaison: Communicate effectively with transportation providers to gather and update route and schedule services, fostering strong relationships and ensuring seamless service delivery.

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma and Experience: A high school diploma plus two years of experience or an equivalent combination of education and experience.
• Customer Service Experience: Previous experience in customer service, demonstrating your ability to provide high-quality support and resolve customer issues effectively.
• Microsoft Office or Gsuite Proficiency: Experience using Microsoft Office or Gsuite products, showcasing your proficiency in using digital tools to enhance productivity and customer service delivery.
• Attention to Detail and Time Management: Strong attention to detail and good time management and multitasking skills, enabling you to prioritize tasks, manage your time efficiently, and maintain high standards of accuracy and quality.

Preferred Qualifications

While not required, the following qualifications will make your application stand out:

• Good Communication Skills: Excellent communication skills, both written and verbal, allowing you to articulate complex information clearly and concisely to customers and stakeholders.
• Transportation Industry Experience: Experience in the transportation industry, providing you with a deeper understanding of the sector and enabling you to offer more informed and relevant support to customers.
• CMS and Computer Program Proficiency: The ability to use CMS and other computer programs effectively, demonstrating your adaptability and willingness to learn and utilize new technologies.
• Knowledge of CTrides and CTrail Program Policies: Familiarity with CTrides and CTrail program policies and procedures, which will be beneficial in providing specialized support and guidance to customers.

Skills and Competencies

To excel in this customer support specialist role, you will need to possess a range of skills and competencies, including:

• Customer-Centric Approach: A customer-centric mindset, always prioritizing the needs and satisfaction of customers.
• Problem-Solving and Adaptability: Strong problem-solving skills and the ability to adapt to changing situations and priorities.
• Teamwork and Collaboration: The ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
• Continuous Learning: A commitment to ongoing learning and professional development, staying updated with industry trends, best practices, and new technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a customer support specialist, you will have access to:

• Professional Development Programs: Training and development programs designed to enhance your skills and knowledge, preparing you for future career opportunities.
• Mentorship and Coaching: Mentorship and coaching from experienced professionals, providing guidance and support as you navigate your career path.
• Industry Insights and Networking: Opportunities to engage with industry leaders, attend conferences, and participate in networking events, expanding your professional network and staying informed about industry trends and innovations.

Work Environment and Company Culture

blithequark prides itself on its inclusive and supportive work environment. As an employee, you can expect:

• Respect and Inclusion: A culture that values and respects diversity, promoting equity and inclusion in all aspects of the workplace.
• Open Communication: An open and transparent communication style, encouraging feedback, suggestions, and collaboration among team members.
• Wellness and Work-Life Balance: A commitment to employee wellness, recognizing the importance of work-life balance and providing resources and support to maintain your physical and mental health.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Salary and Benefits: A salary of up to $25.00 per hour, plus a comprehensive benefits program that includes medical, dental, vision, and more.
• Flexible Work Arrangements: The opportunity to work remotely with hybrid options, providing you with the flexibility to manage your work and personal life effectively.
• Professional Development Opportunities: Access to training, mentorship, and career development programs, supporting your professional growth and advancement.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this part-time remote customer support specialist position at blithequark. With its commitment to equity, diversity, and inclusion, comprehensive benefits program, and opportunities for career growth and development, blithequark offers a unique and supportive work environment that will help you thrive professionally and personally. Join our team and be part of a mission-driven organization that is making a positive impact around the world.

Apply now and take the first step towards an exciting and fulfilling career with blithequark. We look forward to receiving your application and exploring how you can contribute to our team's success.