Experienced Full-Time Customer Service Representative – Remote in Texas – Delivering Exceptional Pet Parent Experiences at Blithequark

Join the Blithequark Team: Where Passion Meets Purpose in Revolutionizing Pet Care

Are you a people person with a passion for delivering exceptional experiences and making a difference in the lives of pet parents? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you at Blithequark, one of the fastest-growing e-commerce retailers in the pet industry.

At Blithequark, we're committed to revolutionizing the pet industry by providing top-notch products and exceptional customer experiences. Our customer service team is at the forefront of this mission, and we're looking for talented Customer Service Representatives to join our award-winning organization. As a full-time, remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home in Texas, with a starting wage of $15.50/hour and opportunities to learn and grow your skills.

About Blithequark and Our Industry

The pet industry is a rapidly growing market, and Blithequark is at the forefront of this revolution. With a focus on providing exceptional customer experiences and top-notch products, we're changing the way pet parents shop and care for their pets. Our company culture is built on a foundation of empathy, kindness, and a passion for delivering results. We're committed to equal opportunity and value diversity and inclusion in all aspects of our business.

What You'll Do

As a Customer Service Representative at Blithequark, you'll be the face of our company, interacting with customers who contact us for a variety of topics. Your primary goal will be to provide exceptional customer experiences, resolving issues and answering questions in a timely and professional manner. Here are some of the key responsibilities:

• Engage directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To succeed as a Customer Service Representative at Blithequark, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To work from home as a Customer Service Representative at Blithequark, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• You will need to provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A phone line is not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why Blithequark Customer Service?

At Blithequark, we're committed to empowering our customer service team to become their best. Here are just a few reasons why you might love working with us:

• YOU BELONG: Blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Blithequarkians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Blithequarkians who are making an impact each day.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. Here are just a few opportunities for growth and learning:

• Ongoing training and development programs
• Opportunities for advancement and career growth
• Mentorship programs
• Industry conferences and workshops
• Online courses and webinars

Work Environment and Company Culture Highlights

At Blithequark, we're proud of our company culture and work environment. Here are just a few highlights:

• Remote work opportunities
• Flexible scheduling
• Collaborative and dynamic work environment
• Emphasis on work-life balance
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

At Blithequark, we offer a comprehensive compensation package that includes:

• Competitive wages
• Medical and dental insurance
• 401k plan
• Paid time off
• Opportunities for bonuses and rewards

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the Blithequark team!

Blithequark is committed to equal opportunity and values diversity and inclusion in all aspects of our business. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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