Experienced Full Stack Customer Service and Technical Support Representative - Remote Work Opportunity with blithequark

Join the blithequark Team and Reimagine Your Career

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service / Technical Support Representative position at blithequark is just the right place for you! At blithequark, we're committed to creating an exceptional customer experience through innovative solutions and cutting-edge technologies. As a remote Customer Service / Technical Support Representative, you'll join an organically diverse team from 40 countries where all members contribute and support each other's success and well-being, united as "One blithequark." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most advanced technologies.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a remote Customer Service / Technical Support Representative at blithequark, you will: * Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems. * Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products. * Focus on customer experience-focused troubleshooting vs. traditional transaction approaches. * De-escalate customers and follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed. * Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. * Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs). * Greet agents in a courteous, friendly, and professional manner using agreed-upon procedures. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. * Probe for understanding.

Essential Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Technical Support Representative role include: * One year of related technical experience preferred. * Must have a non-Apple non-Chromebook personal desktop or laptop - bring your own device. * Relevant technical expertise related to the program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred. * Courteous with strong customer service orientation. * Ability to effectively communicate, both written and verbally. * Ability to learn, including strong problem-solving skills. * Dependable with proficient attention to detail. * Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. * Ability to work as a team member, as well as independently with minimal supervision. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

Preferred Qualifications

* Previous experience in customer service or technical support. * Familiarity with customer relationship management (CRM) software. * Experience working in a remote or virtual environment.

What We Offer

At blithequark, we're committed to investing in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service / Technical Support Representative, you'll also be provided with: * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world. * Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade! * Paid training (customized to time - how many weeks, and other specifics). * US Full benefits - 401K (U.S. only), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. * The opportunity to shine in and grow your career with clear paths for development - we invest in you! * Networking and leadership opportunities with Staff Resource Groups, such as the Network of Women, Black Professionals Network, Pride, and Ability. * IRise Mentorship programs to help you create a strong foundation for a rewarding career. * Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond! * Trained wellness partners to support you, as well as wellness training opportunities. * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.

Why Join blithequark?

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" - proudly united as "One blithequark." At blithequark, we're passionate about creating a workplace culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we're committed to providing them with the tools, training, and support they need to succeed.

Work Environment and Culture

At blithequark, we're proud of our workplace culture, which values collaboration, innovation, and customer satisfaction. Our remote work environment allows you to work from the comfort of your own home, while still being connected to our global team. We're committed to providing our employees with the flexibility and autonomy they need to succeed, while also fostering a sense of community and connection.

Compensation and Benefits

We offer competitive compensation and benefits packages that reflect our commitment to our employees' well-being and success. Our benefits include medical, dental, and vision coverage, as well as a 401K plan and employee assistance program. We also offer paid training and development opportunities to help you grow your career.

How to Apply

If you're excited about the opportunity to join our team as a remote Customer Service / Technical Support Representative, please submit your application today. We can't wait to hear from you and explore how you can contribute to our mission to create exceptional customer experiences. blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply for this job