Experienced Full-Time Customer Service Representative – Overnight Shift (Remote in Hollywood, FL) – Delivering Exceptional Pet Parent Experiences at Blithequark

Join the Blithequark Team: Where Passion Meets Purpose in Revolutionizing Pet Care Are you a people person with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a love for pets? Look no further! Blithequark, one of the fastest-growing e-commerce retailers in the pet industry, is seeking a full-time Customer Service Representative to join our award-winning team. As a remote team member, you'll have the opportunity to work from the comfort of your own home, located within 90 miles of Hollywood, Florida. About Blithequark At Blithequark, we're on a mission to revolutionize the pet industry by providing exceptional customer experiences and making pet parenting easier. With a focus on innovation, customer satisfaction, and community engagement, we're committed to becoming the go-to destination for pet parents and their furry friends. Our company culture is built on the principles of empathy, kindness, and inclusivity, and we're looking for team members who share these values. What You'll Do As a Customer Service Representative at Blithequark, you'll be the face of our company, interacting with customers who reach out to us with questions, concerns, or simply seeking advice. Your primary goal will be to provide exceptional customer experiences, ensuring that every interaction is personalized, empathetic, and solutions-focused. Here are some of the key responsibilities: • Engage directly with customers who contact us for a variety of topics, including shopping for pet products, finding solutions to problems, or simply seeking advice. • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. • Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. • Operate with a willingness to learn, sharing feedback, receiving feedback, and being open-minded to growth. • Engage with teammates, direct Managers, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. What You'll Need To succeed in this role, you'll need: • 2 years of customer service experience. • Excellent communication skills (written, verbal, and listening) as demonstrated in a written assessment. • Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment. • Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers. • Ability to adapt to change with the business needs of the company. • Flexibility to shift schedule and work overtime as needed by the business unit. • Proven ability to maintain confidentiality and secure sensitive information. • High school diploma or equivalent. • Must be able to pass a background check. Technical Requirements To ensure seamless communication and collaboration, you'll need: • A work area large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience. • A work area acceptable for webcam use. • A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider. • A cell phone or tablet that can be used for two-factor authentication through Okta Verify. We'll provide everything else, including a computer, monitor, keyboard, mouse, headset, and webcam. Why Blithequark Customer Service? At Blithequark, we're committed to empowering our team members to become their best selves. Here are just a few reasons why you'll love working with us: • Belonging: Blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere, and it's what makes them unique. Likewise, Blithequarkians are empowered to bring their perspectives to deliver on our mission! • Growth: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location. • Making a Difference: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. • Support: When you join Blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. • Rewards: Blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, and more! Compensation and Benefits We offer a comprehensive compensation package, including: • Starting wage: $15.50/hour. • Competitive medical, dental, and vision insurance. • 401(k) plan with company match. • Paid time off and holidays. • Ongoing training and development opportunities. Diversity, Equity, and Inclusion At Blithequark, we're committed to equal opportunity and valuing diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. How to Apply If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Please submit your application, and we'll be in touch soon. For more information about Blithequark and our job opportunities, please visit our website or contact [email protected]. We look forward to welcoming you to the Blithequark team! Apply to this job Apply tot his job Apply To this Job