Experienced Premier Customer Service Representative and Participant Services Expert – Delivering Exceptional Support and Driving Business Growth through Outstanding Communication and Problem-Solving Skills

Welcome to Inspira Financial

At Inspira Financial, we are dedicated to strengthening and simplifying the health and wealth journey for our clients. As a people-centric and client-obsessed organization, we are committed to delivering exceptional results with integrity. Our mission is to relentlessly pursue better outcomes for all, and we believe that our team members are the key to achieving this goal. If you are a motivated and enthusiastic individual who is passionate about providing outstanding customer service, we invite you to join our team as a Premier Customer Service Representative and Participant Services Expert.

About the Role

As a Premier Customer Service Representative and Participant Services Expert, you will play a critical role in supporting our customers and driving business growth. You will be responsible for providing exceptional support and service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. This is a challenging and fast-paced role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities

• Handle all incoming and outgoing customer phone calls, responding to their inquiries and resolving their issues in a timely and professional manner
• Respond to email, voicemail, and chat inquiries from customers, providing high-quality and customer-focused answers to their questions
• Provide education and support to customers on our products and services, including healthcare and benefits solutions
• Troubleshoot issues related to web and online tools, consulting with customers to support easy navigation and resolution of their issues
• Accountable for resolving issues without management intervention, removing barriers for our members and providing exceptional service
• Maintain a professional approach to client service, consistent with Inspira protocol and service levels
• Other duties as assigned

Requirements and Qualifications

To be successful in this role, you will need to have a strong foundation in customer service, as well as excellent communication and problem-solving skills. You should be comfortable working in a fast-paced environment and be able to adapt to changing priorities and deadlines. A high school diploma or equivalent is required, and a college degree is preferred. Prior experience in customer service, particularly in a call center environment, is also preferred.

Essential Qualifications

• High school diploma or equivalent required, college degree preferred
• 1-3 years of experience in customer service, with prior call center experience preferred
• Computer knowledge and skills, with the ability to learn new systems and technologies
• Able to learn, memorize, and retain information, with a strong attention to detail and accuracy
• Knowledge of medical and reimbursement terminology is preferred
• Able to work in a fast-paced environment, with the ability to prioritize and multitask effectively
• Proficiency in Microsoft Excel, Word, and Outlook is required

Preferred Qualifications

• Prior experience in a call center environment, with a strong understanding of customer service principles and practices
• Knowledge of healthcare and benefits solutions, with the ability to provide education and support to customers
• Experience with web and online tools, with the ability to troubleshoot issues and provide technical support
• Strong analytical and problem-solving skills, with the ability to resolve complex issues and provide creative solutions
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

Career Growth and Development

At Inspira Financial, we are committed to the growth and development of our team members. We offer a range of training and development programs, as well as opportunities for career advancement and professional growth. As a Premier Customer Service Representative and Participant Services Expert, you will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of integrity, respect, and teamwork. We are a people-centric organization that values diversity and inclusion, and we are committed to creating a work environment that is welcoming and supportive to all employees. We offer a range of benefits and perks, including competitive pay and benefits, flexible work arrangements, and opportunities for professional growth and development.

Compensation and Benefits

We offer a competitive hourly pay rate of $20.00, which translates to an annual salary of $41,600. We also offer a range of benefits, including health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and other retirement savings options.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we invite you to join our team as a Premier Customer Service Representative and Participant Services Expert. This is a challenging and rewarding role that offers opportunities for career growth and development, as well as a competitive salary and benefits package. We are committed to creating a work environment that is welcoming and supportive to all employees, and we look forward to receiving your application.

Apply Now

Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a Premier Customer Service Representative and Participant Services Expert at Inspira Financial. We can't wait to hear from you!