Experienced Work from Home Customer Service Coordinator - CX Solutions at blithequark

Join blithequark: Championing Customer Care and Empowering Careers

At blithequark, we're not just about providing financial services; we're about making a difference in the lives of our customers and our associates. Our mission is built on the foundation of compassion, empathy, and real solutions. We're changing banking for good, and we're looking for talented individuals to join our team as Work from Home Customer Service Coordinators in our CX Solutions division.

More Than Just a Job, More Than Just a Career

Your voice matters at blithequark. We're committed to empowering our associates to be their best selves and to deliver exceptional customer experiences. Our Customer Care team is at the heart of this mission, and we're looking for individuals who share our values and are passionate about delivering outstanding service.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Demonstrate a strong customer focus, rooted in empathy and understanding, to deliver personalized solutions.
• Communicate effectively with peers, management, and customers, both verbally and in writing.
• Exercise good judgment and independent decision-making skills to resolve customer complaints and issues.
• Utilize exceptional listening, questioning, call control, and de-escalation techniques to manage customer interactions.
• Be proactive, manage your time effectively, and prioritize tasks to meet productivity and quality standards.
• Maintain a high level of dependability, with a solid attendance record and minimal absences.
• Ensure a secure and distraction-free home office environment, adhering to blithequark's Work from Home technology requirements.

Essential Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of customer service experience, preferably in a call center or similar environment.
• A reliable private internet connection, not supplied via cellular data or hotspot, with a minimum download speed of 5 Mbps (10+ Mbps preferred).
• A secure home office environment, free from background noise and distractions.

Preferred Qualifications

• Previous experience in a financial services or banking environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficient in using customer relationship management (CRM) software and other technology tools.

Skills and Competencies

To succeed in this role, you'll need to demonstrate:

• A strong customer focus, with empathy and understanding.
• Effective communication and interpersonal skills.
• Good judgment and independent decision-making skills.
• Exceptional listening, questioning, call control, and de-escalation techniques.
• Proactivity, time management, and organizational skills.
• Dependability and a solid attendance record.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to investing in our associates' growth and development. You'll have access to comprehensive training programs, both formal and informal, to help you succeed in your role and advance your career. Our learning development opportunities will enable you to:

• Develop your customer service skills, with a focus on empathy and understanding.
• Improve your communication and interpersonal skills.
• Enhance your problem-solving and decision-making abilities.
• Stay up-to-date with industry trends and developments.

Work Environment and Company Culture

As a Work from Home Customer Service Coordinator at blithequark, you'll be part of a dynamic and inclusive team that values diversity and promotes a culture of compassion and empathy. Our work environment is designed to support your well-being and productivity, with flexible schedule options and a range of benefits to support your total well-being.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $21 per hour. Our benefits include:

• Medical, dental, vision, and prescription coverage from Day 1.
• Flexible schedule options and paid time off.
• Wellbeing offerings, such as backup childcare and mental wellness support.
• Tuition reimbursement and paid training and development opportunities.
• Flexible spending account, life insurance, and disability insurance.
• 401(k) and stock purchase plan.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of our customers and our associates. We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a career that's more than just a job, we encourage you to apply for this exciting opportunity as a Work from Home Customer Service Coordinator.

Join us in our mission to change banking for good, and be part of a team that's dedicated to delivering exceptional customer experiences. Apply now to start your journey with blithequark!