Experienced Customer Service Representative – Work from Home Opportunity with blithequark, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, every one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the healthcare industry, blithequark is dedicated to transforming the way healthcare is delivered, making it more personal, convenient, and affordable for millions of people.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and recognized for the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We want everyone who works at blithequark to be driven by a passion for delivering heart-driven service, making a positive impact on the lives of our plan members, and contributing to the growth and success of our organization.

Job Summary

blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives to join our team. As a Customer Care Representative, you will have the opportunity to work from home, balance your priorities, and deliver heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise, and you will have the opportunity to learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within blithequark.

Key Responsibilities

• Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions to help simplify our members' healthcare experience, demonstrating a genuine concern for improving their quality of life
• Exhibit patience, empathy, and confidence in all interactions with members, providing courteous and professional telephone etiquette

Essential Qualifications

To be successful in this role, you will need:

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, and/or military experience)
• Computer proficiency in Windows-based applications
• To reside in Tennessee and be within 150 miles of Nashville
• A high school diploma or equivalent experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• An associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals
• Strong attention to detail, with the ability to maintain accurate records and follow procedures
• Ability to adapt to changing circumstances, prioritizing tasks and managing time effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Customer Care Representative, you will have access to comprehensive training programs, designed to upskill you and prepare you for future opportunities within the organization. You will also have the opportunity to learn more about healthcare, expanding your knowledge and skills, and opening doors to additional opportunities within blithequark.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, where every colleague feels valued and recognized for their contributions. We offer a flexible work schedule, with the opportunity to work from home, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs.

Compensation, Perks, and Benefits

We offer a competitive pay rate, starting at $17.50 per hour, as well as a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Supplemental benefits and discount programs
• Tuition reimbursement
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering heart-driven service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative, you will have the opportunity to make a positive impact on the lives of our plan members, while growing and developing your skills and knowledge in a supportive and dynamic work environment. Apply now to take the first step towards a rewarding and challenging career with blithequark!