Experienced Remote Customer Service Representative for Recent Graduates - Delivering Exceptional Client Experiences and Career Growth Opportunities at blithequark

Introduction to blithequark and the Industry

blithequark is a forward-thinking, global organization that prioritizes a people-first, inclusive culture and a genuine sense of belonging. As a leader in customer experience management, we empower the world's best-known brands to improve their businesses through exceptional customer experiences and tech-powered innovation. Our commitment to nurturing talent and fostering a culture of inclusivity has earned us numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." If you're a recent graduate looking for a "work from home" career change with a company that truly values its employees, we invite you to join our team of game-changers at blithequark.

Job Overview

As a Remote Customer Service Representative at blithequark, you will be part of an organically diverse team that contributes to and supports each other's success and well-being. You will work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or the Internet, providing customer service support, and resolving routine problems and questions regarding our clients' products and/or services. Military veterans are encouraged to apply for this exciting opportunity.

Career Growth and Personal Development

This role offers a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. At blithequark, we are committed to providing our employees with the training, technologies, and continuing support they need to succeed. With real career (and personal) growth potential, about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences – with a smile

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. To be considered for this role, you must be a recent graduate of Ultimate Medical Academy. Other essential qualifications include:

• 1 year of customer service experience
• Some positions may require an associate degree or higher and/or a 2-year medical certification
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

• Previous experience in a remote work environment
• Familiarity with customer relationship management (CRM) software
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be highly organized, with strong time management and problem-solving skills. Additionally, you will need to be proficient in using technology, including computers, software applications, and telecommunications equipment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. With a range of FREE Learning and Leadership Development programs, you will have the opportunity to develop new skills and advance in your career. Our programs are designed to help you achieve your career goals and realize your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. We believe in championing our people and providing a work environment that is conducive to success and well-being. Our team is diverse, dynamic, and passionate about delivering exceptional customer experiences. We offer a range of programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you will be eligible for a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Conclusion

If you're a recent graduate looking for a "work from home" career change with a company that truly values its employees, we invite you to join our team of game-changers at blithequark. With a range of benefits, including paid training, performance-based incentives, and opportunities for career growth and development, this is an exciting opportunity to launch your career and achieve your goals. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."