Experienced Social Media Customer Support Specialist – Remote Work Opportunity with blithequark

Introduction to blithequark

blithequark is a leading diversified international family entertainment and media enterprise, proudly continuing its legacy of creating exceptional stories and experiences for every member of the family. With operations in over 40 countries, our employees and cast members work together to create entertainment experiences that are both globally and locally valued. We are committed to fostering a business culture where ideas and decisions from all individuals help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

Job Overview

We are seeking an experienced and skilled Social Media Customer Support Specialist to join our team at blithequark. As a Social Media Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients through social media platforms. This is a remote work opportunity, and you will be working from the comfort of your own home. If you are passionate about delivering outstanding customer service and have a strong background in social media, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Collaborate with business partners and various technology and operations teams to project manage multiple operational initiatives simultaneously, including creating project plans, informing schedules, identifying key milestones, and maintaining consistent data.
• Participate in the launch of new distribution partners and new content to existing partners to support distribution and revenue growth.
• Work closely with colleagues to fulfill organizational commitments regarding the technical aspects of distribution, data, measurement, and advertising with our distribution partners.
• Support the distribution outreach teams in deal negotiations by providing subject matter expertise related to distribution, advertising, data, and/or measurement.
• Support the process for content distribution of linear networks, FAST channels, audio, and VOD content across set-top-box, mobile, PC, and other digital platforms, SVOD, AVOD, PVOD, electronic home video, and airlines.
• Assist and support with Rights Management related tasks and initiatives (e.g., confirming distribution and music rights for various first and third-party platforms).
• Collaborate with various teams, including sales, finance, analytics, and others to support monetization (e.g., forecasting, revenue analysis) and inform technology roadmaps.
• Coordinate the beginning arrangement renewal review process.
• Identify and review contractual language for key analysis.
• Maintain and coordinate documentation (e.g., project trackers, reporting support, distribution specs, data, manage standard documents, and contractual language).
• Assist the team in the development of presentations, training materials, and reports.
• Summarize distribution sales meetings and provide key advertising/data references to the team.
• Build and maintain relationships with stakeholders across blithequark in sales, operations, production, digital media, legal, accounting, etc., and externally with distributors, colleagues, vendors, and technology developers to support self-learning, support work capabilities, and to advance the objectives of Platform Distribution.
• Support contract negotiations with vendors to obtain services and monetization capabilities.
• Curate business-specific information on B2B exclusive websites (e.g., Partner Zone) and perform system administrator duties as needed.
• Obtain and review reporting from partner data feeds or internal measurement reports.
• System-level maintenance on distributor database (e.g., AIS, Business Intelligence, Syndi, WordPress, Cerebro).
• Live event coordination (e.g., power outages, microphone validation, metadata validation).
• Verify contractual compliance (e.g., measurement, advertising, usage rules, authentication, distribution).
• Digital marketing review by platform.
• Contribute to a team environment that is open and inclusive and encourages honesty, communication, and collaboration.

Essential Qualifications

• Bachelor's degree in a relevant field.
• Excellent interpersonal, organizational, written, relationship-building, collaboration, negotiation, customer service, and computer skills (Word/Excel/Outlook/PowerPoint).
• Ability to manage and properly prioritize multiple short-term projects while also setting strong foundations for achieving medium/long-term endeavors.
• Strong attention to detail and accountability.
• Able to own tasks to completion with minimal direction.
• Some travel and non-standard work hours may be required depending on business needs.

Preferred Qualifications

• Previous experience in a similar role, preferably in the media or entertainment industry.
• Strong knowledge of social media platforms and customer support software.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have access to various training and development programs, including workshops, webinars, and online courses. You will also have the opportunity to work with experienced professionals in the industry and gain valuable insights and knowledge. We encourage our employees to take ownership of their careers and provide them with the support and resources they need to succeed.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a work environment that is respectful, supportive, and empowering for all employees. Our company culture is built on the principles of honesty, transparency, and collaboration, and we strive to create a positive and productive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

blithequark offers a competitive salary and benefits package, including medical, financial, and other benefits. We also provide our employees with a range of perks, including access to exclusive events, discounts on products and services, and opportunities for professional development and growth. The base salary for this position will be determined based on internal equity and may vary depending on the candidate's geographic location, work-related experience, skills, and education, among other factors.

Conclusion

If you are a motivated and experienced social media customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a remote worker, you will have the flexibility to work from the comfort of your own home and be part of a dynamic and inclusive team that values diversity, equity, and inclusion. Don't miss out on this opportunity to join a leading international family entertainment and media enterprise and take your career to the next level. Apply now and become a part of the blithequark team!