Experienced Customer Service Representative - Remote Call Center Operations with blithequark

Join the blithequark Team: Delivering Heart-Centered Health Solutions

At blithequark, we're dedicated to revolutionizing the way health care is delivered, making it more personal, convenient, and affordable for everyone. Our purpose is clear: bringing our heart to every moment of your health. We're seeking a compassionate and skilled Customer Service Representative to join our remote call center team in Lansing, MI, and be part of a company that truly cares about its customers and employees.

About blithequark

blithequark is a leading health care company that's changing the way health services are provided. With a focus on human-centric care, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our Heart At Work Behaviors guide our actions, empowering every team member to play a vital role in transforming our culture and driving innovation.

Job Summary

We're looking for a talented Customer Service Representative to handle customer inquiries and concerns via telephone, internet, or written correspondence. As a key member of our remote call center team, you'll provide solutions to customer needs, ensuring a differentiated service experience that reflects our company's values.

Key Responsibilities:

• Respond to customer inquiries and concerns in a timely and professional manner, providing accurate information and resolving issues efficiently.
• Handle a high volume of customer calls, emails, and written correspondence, ensuring that every interaction is personalized and empathetic.
• Utilize effective communication skills to address customer complaints and concerns, escalating complex issues to senior representatives as needed.
• Provide solutions to customer needs, ensuring that every interaction is a positive and memorable experience.
• Collaborate with internal teams to resolve customer issues and improve overall service delivery.
• Maintain accurate records of customer interactions, ensuring that all relevant information is documented and easily accessible.
• Stay up-to-date with company policies, procedures, and products, ensuring that all customer interactions reflect the most current information.

Requirements

Essential Qualifications:

• High school diploma, G.E.D., or equivalent experience required.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized solutions.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective resolutions.
• Ability to work in a fast-paced, dynamic environment, handling multiple customer interactions simultaneously.
• Proficient in using computer software and technology, including CRM systems and Microsoft Office.

Preferred Qualifications:

• Previous experience in customer service, preferably in a call center environment.
• Experience with health care or insurance industry, although not required.
• Strong analytical and critical thinking skills, with the ability to analyze data and provide insights.
• Ability to work independently in a remote environment, with minimal supervision.

What We Offer

Compensation and Benefits:

At blithequark, we offer a competitive compensation package, including:

• Pay range: $17.00 - $28.46 per hour, depending on experience and qualifications.
• Opportunities for merit-based pay increases and bonuses.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.

Career Growth and Learning:

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Opportunities for career advancement and professional growth.
• Comprehensive training programs and ongoing support.
• Access to cutting-edge technology and innovative solutions.
• Collaborative and dynamic work environment that encourages learning and innovation.

Work Environment and Culture:

At blithequark, we're proud of our company culture, which values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and empathy.
• Employee well-being and engagement.

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a company that truly cares about its customers and employees, apply now to become a Customer Service Representative with blithequark. Don't miss this opportunity to bring your heart to our team and make a difference in the lives of our customers.

Application Deadline: 07/10/2024