**Experienced Customer Service Administrator – Remote Customer Support**

At blithequark, we are dedicated to creating a world where everyone has access to quality education and learning opportunities. As a leading education company, we strive to make a positive impact on people's lives by providing innovative solutions and services. We are now seeking an experienced Customer Service Administrator to join our team and play a vital role in delivering exceptional customer experiences. **About blithequark** blithequark is a global education company that has been a leader in the industry for over 180 years. We have a rich history of innovation and a commitment to making a positive impact on society. Our mission is to add life to a lifetime of learning, and we believe that everyone deserves access to quality education and learning opportunities. We have a diverse range of products and services that cater to different needs and preferences, and we are constantly evolving to meet the changing needs of our customers. **Job Summary** As a Customer Service Administrator at blithequark, you will be responsible for providing exceptional customer service to our customers through various communication channels, including phone, email, and live chat. You will be the primary point of contact for customers, responding to their inquiries, resolving their issues, and providing them with accurate and timely information. You will also be responsible for tracking and documenting customer interactions, updating customer information, and ensuring that customer data is accurate and up-to-date. **Responsibilities** * Respond to a high volume of customer inquiries through various communication channels, including phone, email, and live chat * Identify customer needs and expectations and provide solutions that meet their requirements * Use various systems and resources, including computer systems, published materials, and websites, to respond to customer inquiries * Escalate more technical product-related issues to the proper Product Support department * Track and document customer interactions using established Customer Relationship Management (CRM) system * Update customer information and ensure accurate entry of contact information * Maintain quality service by following established policies and procedures * Ensure proper security procedures are followed on all customer interactions * Perform other duties as assigned **Requirements** * Formal education or equivalent experience * Bachelor's degree is preferred * Minimum 18 months of customer service experience * Experience with a call center management phone system * Knowledge of blithequark's products, services, and business operations * Proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation * Excellent time management, organizational, and problem-solving skills * Excellent oral and written communication skills * Strong attention to detail and good listening skills * Experience with LiveChat a plus **Preferred Qualifications** * Spanish language skills are a plus but not required * Experience working in a remote or virtual environment **What We Offer** * Competitive hourly rate of $17.20 per hour * Opportunity to work with a leading education company that is committed to making a positive impact on society * Flexible remote work arrangement that allows you to work from anywhere within the U.S. * Opportunity to work with a diverse range of customers and products * Comprehensive training and development program that helps you grow and develop your skills * Collaborative and supportive work environment that values diversity, equity, and inclusion **About Our Culture** At blithequark, we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. We believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work, and we are committed to building a workplace where talent can learn, grow, and thrive. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [insert contact information]. The information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Apply for this job