Experienced Remote Customer Service Representative for Alarm Monitoring Services - Must Reside in New Jersey

Join blithequark's Dynamic Team as a Remote Customer Service/Call Center Representative

blithequark is excited to invite you to a Virtual Open House event on Tuesday, December 12th at 11:00am, where you can learn more about this fantastic opportunity and our company culture. To attend, please email Dawn Delk at [email protected] to RSVP!

As a leading provider of 24-hour alarm monitoring services for residential and commercial customers, blithequark is seeking highly skilled and dedicated Customer Service Representatives to join our team in Manasquan, New Jersey. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career with a family-oriented team, we encourage you to apply.

About blithequark and the Alarm Monitoring Industry

blithequark is at the forefront of the alarm monitoring industry, providing critical services that ensure the safety and security of our customers. Our team is dedicated to responding to emergency signals, verifying alarm activations, and dispatching the proper authorities when needed. As a Customer Service Representative, you will play a vital role in this process, working closely with our customers and emergency responders to provide timely and effective support.

Key Responsibilities

• Handle emergency signals and respond to customer inquiries in a professional and timely manner
• Notify and verify alarm signals, dispatching the proper authorities as needed
• Provide exceptional customer service, resolving issues and addressing concerns
• Work collaboratively with colleagues and other teams to ensure seamless service delivery
• Participate in ongoing training and development to stay up-to-date with industry best practices and company procedures

Essential Qualifications

• High School Diploma or equivalent (GED)
• Previous customer service experience, preferably in a call center or alarm monitoring environment
• Flexibility to work varied shifts, including weekends, holidays, and overtime
• Strong computer literacy and ability to learn new systems and technologies
• Reliable commute to our Manasquan, NJ office for training (within 45 minutes)

Preferred Qualifications

• Bilingual or multilingual skills
• Previous experience in an alarm monitoring or security environment
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. Some of the benefits you can expect include:

• Competitive starting pay of $17.49/hour, with opportunities for shift differentials up to $4.00/hour
• Bilingual differentials for eligible candidates
• Medical, dental, and vision insurance, plus a range of other benefits
• Generous PTO package and opportunities for professional development
• Tuition reimbursement and ongoing training and development programs
• A family-oriented team environment with a focus on work-life balance
• Potential work-from-home opportunities after successful completion of training

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and development programs
• Take on new challenges and responsibilities as you progress in your role
• Explore opportunities for advancement within the company
• Participate in cross-functional teams and projects to broaden your knowledge and experience

Work Environment and Company Culture

blithequark is proud to offer a hybrid remote work arrangement, allowing you to work from home or in our Manasquan, NJ office. Our team is committed to creating a supportive and inclusive work environment that values diversity and promotes work-life balance.

Compensation and Benefits

Our compensation package is designed to be competitive and rewarding, with a range of benefits that support your overall well-being. In addition to the benefits listed above, you'll also have access to:

• 401(k) and retirement planning resources
• Employee assistance programs and mental health support
• Flexible spending accounts and health savings accounts
• Life insurance and disability benefits
• Employee discounts and perks

Schedule and Work Arrangements

We're looking for team members who are flexible and able to work varied shifts, including:

• 10 hour shifts
• 12 hour shifts
• 8 hour shifts
• Evening shifts
• Night shifts
• Overnight shifts
• Weekends as needed
• Holidays

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career with a dynamic team, we encourage you to apply for this exciting opportunity. Please follow the link below to submit your application:

Apply Now!

We look forward to hearing from you and exploring how you can contribute to the blithequark team!