Experienced Claims Customer Service Representative - Liability and Auto Claims Handling with Excellent Communication Skills and a Passion for Customer Focus

About blithequark

blithequark is a pioneering company transforming the science of risk, offering innovative solutions and exceptional services to its clients. With a strong commitment to excellence and customer satisfaction, blithequark is seeking talented professionals to join its team. As a Claims Customer Service Representative, you will play a vital role in delivering outstanding customer experiences and driving business growth.

Job Summary

We are looking for highly skilled and motivated Claims Customer Service Representatives to work remotely in Nevada. As a Claims Customer Service Representative, you will be responsible for handling high-volume inbound calls, capturing detailed information for newly reported Liability and Auto claims, and providing exceptional customer service to policyholders, agents, and strategic accounts. If you have a passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, this is an exciting opportunity for you to join our team and grow your career.

Key Responsibilities

• Answer high-volume inbound calls from policyholders, agents, and strategic accounts, focusing on capturing detailed information for newly reported Liability and Auto claims.
• Provide written communication for all lines of business, responding to customer inquiries and resolving issues in a timely and professional manner.
• Process transactions for multiple lines of business, systems, and products, utilizing multiple computer applications.
• Actively participate in department initiatives and goals, contributing to the success of the team.
• Maintain customer service metrics, including call volume, quality of calls, and attendance.
• Work overtime during catastrophes or peak periods, demonstrating flexibility and adaptability.

Requirements and Qualifications

Essential Qualifications

• 1+ year of customer call center experience working with Liability or Auto Claims.
• Demonstrated ability to work successfully in a metric-driven environment.
• Proven track record of attendance and punctuality.
• Ability to adapt to change and work in a fast-paced environment.
• Excellent written and communication skills, with the ability to effectively interact with customers and internal stakeholders.
• Bilingual Spanish a plus!

Preferred Qualifications

• Associate's degree or higher.
• 2 years of experience in customer service or a related field.
• Experience working in a remote environment.

Skills and Competencies

• Customer Service: Provide exceptional customer experiences, responding to inquiries and resolving issues.
• Call Center Support: Handle high-volume inbound calls, utilizing multiple computer applications.
• Data Entry: Accurately capture detailed information for newly reported claims.
• Adapting to Change: Demonstrate flexibility and adaptability in a fast-paced environment.
• Telephone Etiquette: Utilize effective communication skills, providing a positive customer experience.
• Active Listening: Listen attentively to customers, understanding their needs and concerns.
• Excellent Communication Skills: Effectively interact with customers, agents, and internal stakeholders.
• Customer Focused: Prioritize customer satisfaction, delivering exceptional service.
• Computer Savvy: Utilize multiple computer applications, efficiently processing transactions.
• Coachability: Demonstrate a willingness to learn and grow, accepting feedback and coaching.
• Punctuality: Maintain a high level of attendance and punctuality.
• Positive Attitude: Demonstrate a positive and professional attitude, even in challenging situations.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate: $18.5 - $20 per hour.
• Opportunities for career growth and professional development.
• Flexible work environment: work remotely from Nevada.
• First shift: 7 AM - 4 PM.
• Comprehensive benefits package, including health, incentive, and recognition programs.

Why Join blithequark?

At blithequark, we value our employees and strive to create a positive and inclusive work environment. As a Claims Customer Service Representative, you will have the opportunity to:

• Make a meaningful impact: contribute to the success of our team and drive business growth.
• Develop your skills: participate in ongoing training and development programs.
• Work with a talented team: collaborate with experienced professionals who share your passion for customer service.
• Enjoy a flexible work environment: work remotely from Nevada, with the flexibility to create your own schedule.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates.