**Experienced Customer Service Representative – Insurance Policy Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a global leader in customer experience (CX) solutions, as a Customer Service Representative. At blithequark, we're dedicated to helping our clients deliver world-class experiences to their customers. As a key member of our team, you'll play a vital role in supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies. With a focus on providing top-notch service, you'll be the face of our company, building trust and loyalty with our customers. **About blithequark** As a global leader in the CX industry, blithequark has a presence in 45 countries, supporting over 9 million customer conversations every day in 60 languages. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. With a founder-led culture, we combine global strength and scale with the agility and entrepreneurial spirit of a startup. **Job Summary** As a Customer Service Representative, you'll be responsible for receiving, reviewing, and processing calls regarding customers' insurance policies. You'll assist with policy coverage, billing, and modifications, providing empathetic and solution-focused support to our customers. With a focus on delivering exceptional service, you'll be the primary point of contact for our customers, building trust and loyalty through every interaction. **Key Responsibilities** * Receive and review customer calls regarding insurance policies, providing empathetic and solution-focused support * Assist with policy coverage, billing, and modifications, ensuring accurate and timely resolution of customer issues * Utilize computer systems and data systems to search for answers and information, providing accurate and up-to-date information to customers * Demonstrate critical thinking and problem-solving skills to resolve complex situations with limited information * Utilize questioning and deductive reasoning skills to gather information and provide solutions to customers * Work independently and as part of a team, collaborating with colleagues to achieve shared goals and objectives * Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 6 months to 1 year of relevant work experience in customer service or a related field * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and provide effective solutions * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional service and meeting customer needs * Proficiency in computer systems and data systems, with the ability to navigate and utilize software applications **Preferred Qualifications** * 1-2 years of experience in customer service or a related field * Experience working in the insurance industry or a related field * Certification in customer service or a related field * Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages **Skills and Competencies** * Customer service aptitude, with a focus on delivering exceptional service and meeting customer needs * Reliability, with the ability to work independently and as part of a team * Empathy, with the ability to understand and respond to customer needs and concerns * Critical thinking, with the ability to analyze complex situations and provide effective solutions * Communication, with the ability to build rapport with customers and colleagues * Problem-solving, with the ability to resolve complex situations with limited information **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to enhance skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment, with a focus on teamwork and collaboration **Work Environment and Company Culture** As a remote Customer Service Representative, you'll work from the comfort of your own home, with a focus on delivering exceptional service and meeting customer needs. Our company culture is built on the principles of teamwork, collaboration, and customer-centricity, with a focus on delivering world-class experiences to our customers. **Compensation, Perks, and Benefits** As a Customer Service Representative, you'll enjoy a competitive compensation package, including: * $15-$19 per hour, depending on experience and qualifications * Opportunities for bonuses and incentives * Comprehensive benefits package, including health insurance, dental insurance, and vision insurance * 401(k) matching and paid time off * Professional development assistance and opportunities for career advancement **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Apply for this job