Overnight Stocking Coach, Non-Complex - Remote - Walmart - Benton, IL - Leadership Role in Retail Operations and Customer Experience
Join the Walmart Team as an Overnight Stocking Coach, Non-Complex - Remote
Unlock a rewarding career opportunity with Walmart! We are seeking a highly skilled and motivated Overnight Stocking Coach, Non-Complex to join our team in Benton, IL. As a remote-based position, this role offers the flexibility to work from anywhere while being part of a dynamic and innovative company. As an Overnight Stocking Coach, you will play a critical role in driving store operations, customer experience, and financial performance.
About Walmart
Walmart is a multinational retail corporation that has been revolutionizing the way people shop and live. With a strong commitment to helping people save money and live better, we have become a leader in the retail industry. Our mission serves as the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. As a Walmart associate, you will be part of a team that makes a positive impact on the lives of millions of customers worldwide.
What You'll Do
As an Overnight Stocking Coach, Non-Complex, you will be responsible for:
- Leading and developing teams effectively by teaching, training, and actively listening to associates
- Touring stores and providing feedback (Tour-to-Teach) to ensure excellent customer service and operational efficiency
- Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introducing and leading company change efforts and providing clear expectations and guidance to implement business solutions
- Modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
- Managing and supporting customer service initiatives, such as store of the community and community outreach programs
- Ensuring customer needs, complaints, and issues are successfully resolved and developing action plans to correct deficiencies
- Driving the financial performance and sales of the designated store area by reviewing and evaluating P&L statements
- Managing and assisting in budgeting, forecasting, and controlling expenses in designated business areas
- Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
Key Responsibilities
Leadership and Team Development
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring
- Assign duties and set clear expectations for associates
- Communicate expectations consistently and effectively, ensuring diversity and inclusion awareness
- Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
Customer Experience and Service
- Model and demonstrate exceptional customer service standards to store associates
- Ensure customer needs, complaints, and issues are successfully resolved
- Develop and implement action plans to correct deficiencies and improve customer experience
Financial Performance and Sales
- Review and evaluate P&L statements to drive financial performance and sales
- Manage and assist in budgeting, forecasting, and controlling expenses in designated business areas
- Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
Requirements and Qualifications
Minimum Qualifications
- 2 years of college
- OR 1 year's retail experience and 1 year's supervisory experience
- OR 2 years' general work experience and 1 year's supervisory experience
Preferred Qualifications
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing
What We Offer
Competitive Compensation and Benefits
- Competitive salary starting at a range that reflects your experience and qualifications
- Multiple health plan options, including vision and dental plans for you and your dependents
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more
- Associate discounts in-store and online
- Education assistance for associates and dependents
- Parental leave and pay during military service
- Paid time off, including vacation, sick, and parental leave
- Short-term and long-term disability benefits
Career Growth and Learning Opportunities
- Opportunities for career advancement and professional growth
- Training and development programs to enhance your skills and knowledge
- Mentorship and coaching from experienced leaders
Work Environment and Culture
At Walmart, we strive to create a work environment that is inclusive, diverse, and respectful. We value our associates' unique styles, experiences, identities, abilities, ideas, and opinions. Our culture is built on the principles of respect, integrity, and accountability.
How to Apply
If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.
We look forward to hearing from you and discussing how you can join our team as an Overnight Stocking Coach, Non-Complex - Remote!
Apply for this job