Retail Customer Service Associate - Remote Opportunity with Competitive Salary, $1000 Sign On Bonus, and Dynamic Work Environment

Join the FedEx Office Team as a Retail Customer Service Associate and Unlock a World of Opportunities!

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for multitasking, problem-solving, and working in a fast-paced environment? Look no further! FedEx Office is seeking a highly skilled Retail Customer Service Associate to join our team on a remote basis. As a Retail Customer Service Associate, you will be the face of our company, providing top-notch service to our customers, and contributing to our mission of delivering market-leading customer experience, business excellence, and financial return.

About FedEx Office

FedEx Office is a leading provider of printing, shipping, and document services. We are committed to delivering exceptional customer experiences and have a reputation for excellence in the industry. Our company culture is built on the principles of Quality, Safety, and Customer Service. We strive to create a work environment that is inclusive, diverse, and supportive of all employees.

Job Summary

As a Retail Customer Service Associate, you will be responsible for delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You will be knowledgeable in all areas of our Store's business, including print, signs & graphics, and shipping. Your duties will include taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Key Responsibilities

• Provide exceptional customer service, utilizing consultative skills to understand customer needs and provide solutions
• Take complex customer orders using order systems and provide accurate pricing information
• Operate and maintain a wide variety of equipment, including printing, binding, and shipping equipment
• Manage the production queue and output, ensuring timely completion of customer orders
• Maintain a safe, clean, and orderly retail Store environment
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Stock materials, manage retail supply, and complete assigned tasks based on priority
• Assist in the training of store team members and follow instructions of supervisors

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent education
• 6+ months of specialized experience in customer service, retail, or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members

Preferred Qualifications:

• Previous experience in a retail or customer service environment
• Knowledge of printing, shipping, and document services
• Experience with Point of Sale terminals (POS) and order management systems

What We Offer

As a Retail Customer Service Associate with FedEx Office, you will enjoy a range of benefits and perks, including:

• Competitive salary and opportunities for career growth and advancement
• $1000 Sign On Bonus (excludes current or former team members of FedEx Office or any other FedEx Operating company)
• Comprehensive training program to help you develop your skills and knowledge
• Dynamic and supportive work environment with a team of experienced professionals
• Opportunities for professional development and growth
• Flexible scheduling and remote work arrangements

Our Company Culture

At FedEx Office, we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our company values include:

• Customer Service: We are committed to delivering exceptional customer experiences
• Quality: We strive for excellence in everything we do
• Safety: We prioritize the safety and well-being of our employees and customers

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.