Seasonal Backcountry Bike Gearhead - Expert Customer Service & Product Knowledge in the Cycling Industry ($17.50/hr, Remote)
Join the Team: Seasonal Backcountry Bike Gearhead
Are you a passionate cyclist with a knack for customer service? Do you have extensive knowledge of bike parts, gear, and apparel? Look no further! Workwarp is seeking a Seasonal Backcountry Bike Gearhead to join our team, providing expert advice and exceptional customer experiences to cyclists of all levels.
About Us
At Workwarp, we're dedicated to delivering top-notch service and products to the cycling community. Our Gearheads are the backbone of our company, providing personalized support and guidance to customers. We're a fun, professional, and inclusive team that values passion, expertise, and customer satisfaction.
Job Overview
As a Seasonal Backcountry Bike Gearhead, you'll be responsible for providing concierge-level service to our riders and customers. This role requires extensive bike and parts knowledge, as well as excellent customer service and communication skills. You'll work alongside a motivated team of riders who share your passion for cycling, and have the opportunity to build your product knowledge through training and assisting customers.
Key Responsibilities:
- Provide exceptional customer service via phone, chat, and email
- Assist riders with general product questions and help them build their dream bike
- Build and maintain relationships with customers, ensuring their needs are met and exceeded
- Solve problems, answer questions about orders, returns, shipping, and order status
- Contact customers via follow-up to ensure satisfaction
- Learn and master our processes and systems to meet customers' needs
- Work collaboratively with a motivated and fun team of riders
- Develop your product knowledge through training and assisting customers
- Answer inbound calls and make outbound calls as needed
Requirements and Qualifications
Essential Qualifications:
- Good baseline knowledge of bike parts, bike industry, bike apparel, and bike equipment
- Passion for cycling and helping others
- Excellent customer service and communication skills
- Basic computer operating skills and ability to multitask
- Schedule flexibility, including weekends and evenings until 10:00 pm
- Ability to build and maintain long-term relationships with customers
- Active listening and effective communication skills
Preferred Qualifications:
- Experience in the cycling industry
- Customer service and sales experience
- Knowledge of mountain, road, adventure, and other types of bikes
What We Offer
Compensation and Benefits:
- Competitive hourly rate of $17.50
- Employee discount on products and gear
- Opportunity to work with a fun and passionate team
- Training and development opportunities
- Remote work option with flexible scheduling
Work Environment and Culture:
- Fun, professional, and inclusive work environment
- Vendor clinics and swag
- Opportunities to discuss all things bike with coworkers
- Remote work option with flexible scheduling
Physical Demands, Visual Acuity, and Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
- Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (in person speech, telephone, other remote speech)
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., reading small print), including use of computers
Career Growth Opportunities and Learning Benefits
As a Seasonal Backcountry Bike Gearhead, you'll have the opportunity to develop your product knowledge and customer service skills, and potentially convert to a regular status based on business demands and performance. We offer a supportive and inclusive work environment that encourages growth and learning.
How to Apply
If you're passionate about cycling and delivering exceptional customer experiences, we want to hear from you! Apply today to join our team as a Seasonal Backcountry Bike Gearhead and be part of a dynamic and fun team that shares your passion for bikes.
Conclusion
As a Seasonal Backcountry Bike Gearhead, you'll have the opportunity to join a team of passionate cyclists who are dedicated to delivering exceptional customer experiences. With a competitive hourly rate, employee discount, and opportunities for growth and learning, this is an exciting opportunity for anyone who loves bikes and customer service. Apply today to join our team and be part of a dynamic and fun work environment!
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