Remote Email Chat Representative and Call Centre Support Specialist - Delivering Exceptional Client Experience at blithequark

Join blithequark: Empowering Individuals, Families, and Communities

At blithequark, our mission is to break cycles of violence, crime, and incarceration by providing client-centered interventions and support services. We're dedicated to empowering and strengthening individuals, families, and communities, raising the next generation to become responsible citizens who are emotionally strong, healthy, and able to pursue life in fulfilling ways. We're committed to encouraging personal responsibility and change, helping to rebuild, restore, and transform lives.

About the Role: Remote Email Chat Representative and Call Centre Support

We're seeking a highly skilled and compassionate Remote Email Chat Representative and Call Centre Support to join our team at blithequark. As a liaison between our organization and our clients, you'll provide critical support services, answer questions, and resolve emerging problems with accuracy and efficiency. Your passion for delivering exceptional client experiences will shine through in your work, as you build sustainable relationships and trust with our clients through open and interactive communication.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction, providing personalized support and solutions.
• Build and maintain strong relationships with customer accounts through proactive and empathetic communication.
• Provide accurate, valid, and complete information using the right methods and tools, ensuring that clients receive the support they need.
• Meet personal and customer service team sales targets and call handling quotas, consistently delivering high-quality results.
• Handle customer complaints with professionalism and empathy, providing timely and effective solutions and alternatives.
• Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with our policies and procedures.
• Follow communication procedures, guidelines, and policies, staying up-to-date on best practices and industry developments.
• Take a proactive and client-centered approach, going the extra mile to engage clients and ensure their needs are met.

Essential Qualifications

To succeed in this role, you'll need:

• Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional results.
• Strong phone contact handling skills and active listening abilities, with the capacity to effectively manage multiple conversations and prioritize tasks.
• Familiarity with CRM systems and practices, with the ability to quickly adapt to new technologies and tools.
• A customer-oriented approach, with the ability to adapt and respond to different types of characters and personalities.
• Excellent communication and presentation skills, both written and verbal, with the ability to craft compelling messages and engage clients.
• The ability to multi-task, prioritize, and manage time effectively, meeting deadlines and achieving targets in a fast-paced environment.
• A high school diploma or equivalent, with potential for further education and training in customer service and support.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• A track record of over-achieving quota and consistently delivering high-quality results in a customer-facing role.
• Experience working in a call centre or similar environment, with a deep understanding of the skills and competencies required to succeed.
• Knowledge of industry-specific regulations and compliance requirements, with the ability to stay up-to-date on changing laws and guidelines.

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Empathy and compassion, with a genuine passion for delivering exceptional client experiences.
• Problem-solving and analytical skills, with the ability to think critically and develop effective solutions.
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and flexibility, with the ability to adjust to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our team members. As a Remote Email Chat Representative and Call Centre Support, you'll have access to:

• Ongoing training and professional development opportunities, helping you to build new skills and stay up-to-date on industry best practices.
• Career advancement opportunities, with the potential to move into leadership or specialized roles within the organization.
• A supportive and collaborative work environment, where you'll be encouraged to share your ideas and contribute to our mission.

Work Environment and Company Culture

At blithequark, we're proud of our inclusive and supportive company culture. As a remote team member, you'll be part of a dynamic and passionate group of individuals who are dedicated to making a difference. You'll enjoy:

• A flexible and remote work arrangement, allowing you to work from the comfort of your own home or preferred location.
• A collaborative and dynamic work environment, with regular opportunities for connection and communication with colleagues.
• A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Opportunities for professional growth and development, with access to training and education programs.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
• A dynamic and supportive work environment, with a culture that values work-life balance and employee well-being.

Join Our Team: Apply Now!

If you're a compassionate and skilled customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Email Chat Representative and Call Centre Support, you'll play a critical role in delivering exceptional client experiences and supporting our mission to empower individuals, families, and communities.

To apply, simply click the link below to register your interest and submit your application. We can't wait to hear from you!

blithequark is an equal employment opportunities (EEO) employer, committed to creating a workplace that is inclusive and welcoming for all employees and applicants. We welcome applications from diverse candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.