Experienced Remote Customer Service Representative – Healthcare and Benefits Support Specialist

Introduction to blithequark

Imagine being part of a forward-thinking, people-first organization that values inclusivity, diversity, and a sense of belonging. At blithequark, we pride ourselves on being a global leader in customer experience (CX) and tech-powered innovation, helping the world's best-known brands improve their businesses. We're a company that earns numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our organically diverse team of over 70 countries is united in our mission to provide exceptional customer service experiences, and we're looking for talented individuals like you to join our purpose-driven team.

About the Role

As a Remote Customer Service Representative (Seasonal, Healthcare) at blithequark, you'll have the opportunity to work from the comfort of your own home, interacting with customers via inbound and outbound calls, as well as through the internet. Your primary responsibility will be to provide top-notch customer service support and resolve routine problems and questions regarding our clients' products and services. If you're passionate about delivering exceptional customer experiences and are looking for a career change with a company that truly cares about its people, we want to hear from you.

Key Responsibilities

• Provide inbound customer support using a call flow guide, addressing healthcare-related inquiries, such as understanding benefits, claims, billing, authorizations, and finding new providers
• Track, document, and retrieve information in databases to ensure seamless customer interactions
• Offer additional products and/or services to customers, promoting a positive and personalized experience
• Deliver expert customer experiences with a smile, ensuring every interaction is professional, empathetic, and solution-focused
• Collaborate with internal teams to resolve customer complaints and concerns in a timely and efficient manner

Qualifications and Requirements

To be successful in this role, you'll need to possess a unique blend of skills, integrity, knowledge, and genuine compassion. We're looking for individuals with:

• 2+ years of call center experience, preferably in a healthcare-related field or benefits/insurance organization
• Open availability, as our clients are open 24/7
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home, with a reliable computer, high-speed internet, and a smartphone
• Strong computer navigation skills and PC knowledge, with proficiency in fast-paced multi-tasking and eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing (a work computer may be provided, depending on the position offered)
• Residency in the United States or a valid U.S. address for residence

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support
• Strong problem-solving and analytical skills, with the ability to resolve complex customer complaints and concerns
• Proficiency in customer relationship management (CRM) software and other technology platforms
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and experience
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth and Development Opportunities

At blithequark, we're committed to investing in our people and providing opportunities for career growth and personal development. As a Remote Customer Service Representative, you'll have access to:

• Paid training and performance-based incentives to help you succeed in your role
• Lucrative employee referral bonus opportunities to recognize your contributions to our team
• Health and wellness programs, including trained partners to support your physical and mental well-being
• Mentorship programs to guide your career journey and provide valuable insights and feedback
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Why Choose blithequark?

By joining blithequark, you'll become part of a global community of over 400,000 game-changers who are passionate about delivering exceptional customer experiences. You'll have the opportunity to:

• Work with a forward-thinking, people-first organization that values inclusivity, diversity, and a sense of belonging
• Develop new skills and competencies through our comprehensive training programs and mentorship opportunities
• Advance your career through our internal promotion opportunities, with over 80% of our managers and leaders promoted from within
• Enjoy a range of benefits, including paid training, performance-based incentives, and lucrative employee referral bonus opportunities
• Be part of a company that truly cares about its people, with a strong focus on work-life balance, health and wellness, and community support

Work Environment and Company Culture

At blithequark, we're proud of our organically diverse team and our commitment to creating a positive, inclusive work environment. Our company culture is built on the principles of:

• People-first approach, with a strong focus on employee well-being and satisfaction
• Inclusivity and diversity, with a commitment to promoting equal opportunities and challenging biases
• Global citizenship, with a focus on sustainability, community support, and social responsibility
• Continuous learning and development, with opportunities for training, mentorship, and career growth
• Recognition and reward, with a range of benefits and incentives to recognize your contributions to our team

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Competitive salary and performance-based incentives
• Comprehensive training programs and mentorship opportunities
• Health and wellness programs, including trained partners to support your physical and mental well-being
• Lucrative employee referral bonus opportunities
• Recognition and reward programs, including celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, and more

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a career change with a company that truly cares about its people, we want to hear from you. Apply today to join our team of game-changers at blithequark and discover why we're a global leader in customer experience (CX) and tech-powered innovation. With our commitment to investing in our people, promoting diversity and inclusivity, and recognizing your contributions to our team, you'll have the opportunity to grow your career, develop new skills, and be part of a company that makes a real difference in the lives of our customers.