Experienced Customer Service Representative - Hybrid Work from Home and Office Rotation at Blithequark

Join the Blithequark Team: Where Growth, Learning, and Excellence Come Together

At Blithequark, we believe in empowering individuals to reach their full potential. We're on the lookout for a highly skilled Customer Service Representative to join our dynamic team in Irvine, California. As a valued member of our team, you'll have the opportunity to work in a hybrid environment that offers the best of both worlds - collaborative office days and the flexibility of working from home.

About Blithequark and the Industry

Blithequark is a leading player in the customer service industry, dedicated to providing top-notch solutions that exceed our clients' expectations. Our team is built on a foundation of innovation, teamwork, and a passion for delivering exceptional customer experiences. We're committed to fostering a culture of growth, learning, and excellence, and we're looking for talented individuals like you to join our journey.

Schedule and Compensation Details

We offer an attractive hybrid work solution that allows you to balance your work and personal life. Here's what you can expect:

• Office Rotation: Tuesday/Thursday & every other Friday
• Work from Home Rotation: Monday/Wednesday & every other Friday
• Competitive Pay Rate: $26 per hour

Why Choose Blithequark?

By joining our team, you'll enjoy a range of benefits and opportunities, including:

• Medical and Dental Benefits: We care about your well-being and offer comprehensive benefits to support your health and happiness.
• Valuable Experience: Gain hands-on experience in customer service and develop skills that will enhance your career prospects.
• Positive and Supportive Work Environment: Our team is built on a foundation of collaboration, empathy, and mutual respect.
• Paid Training: We invest in your success and provide paid training to ensure you have the skills and knowledge to excel in your role.

Key Responsibilities

As a Customer Service Representative at Blithequark, your typical day will involve:

• Processing Product Complaints: Handle customer complaints through various communication channels, including queues and other platforms.
• Managing Customer Experience: Maintain a positive experience while investigating complaints in a timely and courteous manner.
• Updating Databases: Accurately update databases with pertinent details and product information.
• Escalating Issues: Escalate issues based on severity to appropriate levels as needed.
• Maintaining Confidentiality: Ensure confidentiality of caller and proprietary information by following procedures set forth for handling complaints.

Essential Qualifications

If you're a motivated and customer-focused individual, this role might be an outstanding fit for you. To be considered, you should:

• Hold a High School Diploma or Equivalent: We're looking for individuals with a strong educational foundation.
• Have at Least 6 Months of Customer Service Experience: Previous experience in customer service is essential for success in this role.
• Possess Strong Problem-Solving and Organizational Skills: We're looking for individuals who can think critically and manage multiple tasks simultaneously.
• Be Able to Work in a Fast-Paced Environment: Our team operates in a dynamic environment, and we need individuals who can thrive under pressure.
• Be Able to Work a Hybrid Work Schedule: We're looking for individuals who can adapt to a hybrid work schedule comprised of weekly office and remote requirements.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Excellent Communication Skills: We're looking for individuals with strong verbal and written communication skills.
• Proficient in Customer Service Software: Experience with customer service software and technology is highly valued.
• Ability to Work in a Team Environment: We're a team-oriented organization, and we look for individuals who can collaborate effectively with others.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. We offer:

• Training and Development Programs: We provide ongoing training and development opportunities to help you enhance your skills and knowledge.
• Mentorship and Coaching: Our experienced team members are available to provide guidance and support to help you achieve your career goals.
• Career Advancement Opportunities: We're committed to promoting from within and providing opportunities for career advancement.

Work Environment and Company Culture

At Blithequark, we're proud of our positive and supportive work environment. Here are a few highlights:

• Collaborative Culture: We believe in the power of teamwork and collaboration.
• Flexible Work Arrangements: We offer flexible work arrangements, including hybrid and remote work options.
• Employee Recognition: We recognize and reward our team members for their contributions and achievements.

Compensation and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: We offer a competitive salary range for this role.
• Benefits Package: We provide a comprehensive benefits package, including medical, dental, and vision coverage.
• Perks and Discounts: We offer a range of perks and discounts, including employee discounts and wellness programs.

What Happens Next?

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry - even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Apply Today!

Helping you discover what's next in your career is what we're all about. If you're excited about this opportunity and think you'd be a great fit for our team, apply today to become a Customer Service Representative at Blithequark!