Experienced Customer Service Representative - Work From Home in Nevada - Specialty Mail Order Pharmacy at blithequark

Transforming Healthcare with Compassionate Customer Service

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering human-centric healthcare that's both personal and accessible. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll be at the forefront of this mission, providing exceptional support to patients receiving life-sustaining specialty drug therapy.

About the Role

We're seeking a highly skilled and compassionate Customer Service Representative to work from home in Nevada, within 75 miles of our Specialty location at 7251 S Eastern Ave, Las Vegas, NV 89119. As a Pharmacy Service Representative, you'll be responsible for coordinating and processing new patient medication orders and reorders, ensuring seamless interactions with patients, insurance companies, healthcare providers, and internal teams.

Key Responsibilities

• Provide telephone support to patients receiving specialty drug therapy, addressing their needs and concerns in a timely and compassionate manner.
• Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits, and ensuring compliance with financial and clinical expectations.
• Translate and enter new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, and obtaining authorizations as needed.
• Work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Utilize superb communication skills to interact with patients, insurance companies, and internal partners, ensuring the timely processing of specialty medications.

Essential Qualifications

• One year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with demonstrated skills and aptitude.
• Verifiable high school diploma or equivalent.

Preferred Qualifications

• Healthcare work experience, with familiarity with benefits, insurance, prescriptions, and medical terminology.

What We Offer

At blithequark, we believe in rewarding our colleagues for their hard work and dedication. Our comprehensive benefits package includes:

• A competitive hourly rate, with a pay range of $17.00 - $28.45.
• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Training and Schedule

Our training program is designed to equip you with the skills and knowledge needed to excel in this role. The training duration is 4 weeks, with a schedule of 8:00 AM - 4:30 PM PST. Post-training, your schedule will be 9:30 AM - 6:00 PM PST. Please note that there will be a PTO blackout period during training.

Our Culture and Work Environment

At blithequark, we're committed to creating a culture that values compassion, empathy, and inclusivity. As a remote worker, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. Our work environment is designed to foster collaboration, innovation, and growth, with opportunities for professional development and career advancement.

Career Growth Opportunities

As a Customer Service Representative at blithequark, you'll have opportunities to grow and develop your skills in a dynamic and evolving healthcare landscape. Our organization is committed to innovation, and we're always looking for talented individuals to join our team. With our comprehensive training programs and career development initiatives, you'll be well-equipped to take on new challenges and advance your career.

Why Join blithequark?

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and demonstrating compassionate care for patients and customers, we want to hear from you. Our team is dedicated to making a positive impact on the lives of our patients, and we're looking for talented individuals to join us on this mission.

Our application process is simple and straightforward, with two easy steps:

1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position.

We don't have an application deadline, as we accept applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Join us at blithequark, and be part of a team that's transforming healthcare with compassion, empathy, and expertise. Apply today, and let's work together to make a difference in the lives of our patients.