Experienced Quality, Methods, and Process Specialist for Multiple Locations - Driving Operational Excellence and Continuous Improvement

Introduction to Workwarp and Our Mission

At Workwarp, we are dedicated to pushing the boundaries of innovation and excellence in the communications and technology industry. As a global leader, we strive to make a meaningful impact on the lives of millions through our cutting-edge products and services. Our team is comprised of trailblazing industry leaders who are passionate about driving transformation and making a difference. We are now seeking an experienced Quality, Methods, and Process Specialist to join our team and contribute to our mission of delivering exceptional quality and continuous improvement across our operations.

Job Overview

In this critical role, you will be responsible for identifying, analyzing, developing, and documenting process improvements, methods, and procedures, as well as quality standards. You will work closely with line management to consult on process management and improvement, identifying and recommending areas for enhancement. As a key member of our team, you will play a vital role in driving operational excellence and ensuring that our processes are aligned with industry best practices.

Key Responsibilities

• Consult with line management on process management and improvement, identifying and making recommendations for process enhancements
• Collaborate with Six Sigma certified professionals to accomplish key projects through process and quality improvement
• Analyze, track, and publish performance indicators and results to identify performance trends and capabilities for success
• Develop metrics that provide data for process measurement and identifying indicators for future improvement opportunities
• Collect data and recommend solutions to root causes of problems, identifying and evaluating performance against process requirements and aligning improvement to performance shortfalls
• Confer with staff on the use of re-engineering techniques to improve process performance and product quality
• Deliver presentations and training courses to a diverse population of people on related topics
• Survey, analyze, and develop best practices for techniques and processes
• Develop applicable tools, methods, and systems to ensure continuous performance improvements in support of business objectives
• Employ Six Sigma methodology and analytics when working on solutions
• Design and facilitate programs related to total quality plans, reviewing product designs, establishing procedures and techniques for control of quality standards, and directing inspection services
• Counsel others on the development of policies, procedures, systems, forms, and reports for a department to support active business initiatives
• Define process flows, business rules, and user requirements
• Facilitate moderately complex organizational process improvement activities
• Write, rewrite, and edit documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or related experience preferred
• At least 3 years of related experience preferred
• Strong analytical and problem-solving skills, with the ability to collect and analyze data and recommend solutions
• Excellent communication and interpersonal skills, with the ability to deliver presentations and training courses to diverse audiences
• Ability to work independently and collaboratively as part of a team
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Six Sigma certification or experience with Six Sigma methodology and analytics
• Experience with process improvement and quality management
• Knowledge of industry best practices and standards
• Experience with data analysis and metrics development
• Strong technical writing skills, with the ability to write and edit documents for a wide range of audiences

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical writing skills
• Ability to collect and analyze data and recommend solutions
• Knowledge of industry best practices and standards

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Quality, Methods, and Process Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career progression
• Access to industry-leading tools and technologies
• Collaboration with cross-functional teams and stakeholders

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you can expect:

• A collaborative and supportive team culture
• Opportunities for professional growth and development
• A range of employee benefits and perks, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and paid time off and holidays
• A commitment to diversity, equity, and inclusion
• A range of employee recognition and reward programs

Compensation, Perks, and Benefits

We offer a competitive salary range of $57,800 - $107,900 USD, depending on geography, experience, expertise, and education/training. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays
• Paid parental leave
• Paid caregiver leave
• Additional sick leave beyond what state and local law require
• Adoption reimbursement
• Disability benefits (short-term and long-term)
• Life and accidental death insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee assistance programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

Conclusion

If you are a motivated and experienced quality, methods, and process professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Quality, Methods, and Process Specialist at Workwarp, you will have the chance to make a real impact on our operations and contribute to our mission of delivering exceptional quality and continuous improvement. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and let's discuss how you can become a vital part of our success story.