Experienced Technical Support Specialist - Remote Work Opportunity for Customer-Focused and Tech-Savvy Individuals

Introduction to Netfor, Inc.

Imagine being part of a dynamic team that provides worry-free customer care for business consumers and technology users. At Netfor, Inc., we pride ourselves on delivering world-class customer service, help desk support, order fulfillment, and field services to our clients. With a history spanning over 25 years, we have established ourselves as a trusted partner for businesses across the U.S., Europe, Mexico, and Canada. Our commitment to excellence has enabled us to support tens of thousands of customers in over 6,000 locations, and we're looking for talented individuals like you to join our team as a Support Desk Technical Representative.

How Netfor Will Help You Grow and Succeed

At Netfor, we believe in empowering our employees to reach their full potential. As a Support Desk Technical Representative, you'll have the opportunity to:

• Launch your career and achieve your life goals with our comprehensive training and development programs
• Gain experience in multiple industries, platforms, and software, enhancing your technical skills and knowledge
• Develop a career path with our guidance and support, including mentoring and training to help you succeed
• Work on special projects with our clients, applying your skills and expertise to drive results
• Take advantage of internal opportunities for advancement, with a clear path for professional growth and development
• Be exposed to a wide range of applications, platforms, and systems across various industries, including medical, retail, and B2B

Job Responsibilities Summary

As a Support Desk Technical Representative, you will be working with a talented team of peers to identify, diagnose, and resolve technical support issues for users of technology in various settings. Your primary responsibilities will include:

• Providing one-on-one customer problem resolution and support over the phone, working directly with customers and/or remotely assisting clients via remote control screen sharing software
• Answering phone calls for customers needing technical assistance, ensuring timely and accurate information to resolve their issues
• Processing customer orders, changes, and returns according to established department policies and procedures
• Providing timely feedback to the company regarding service issues or customer concerns, helping us to continually improve our services
• Assisting customers with basic technical troubleshooting, including point of sale systems, hardware, and software

Key Duties and Responsibilities

In this role, you will be expected to:

• Provide timely and accurate information to incoming customer questions, ensuring a high level of customer satisfaction
• Answer phone calls for customers needing technical assistance, resolving issues efficiently and effectively
• Provide timely feedback to the company regarding service issues or customer concerns, contributing to our continuous improvement
• Thrive on getting positive customer satisfaction survey comments, demonstrating your commitment to delivering exceptional customer service
• Assist customers with basic technical troubleshooting, including point of sale systems, hardware, and software
• Process customer orders, changes, and returns according to established department policies and procedures, maintaining accuracy and attention to detail

Knowledge, Skills, and Abilities

To be successful in this role, you will need:

• Strong and efficient communication skills, with the ability to talk and type at least 35 words per minute
• Ability to identify and reroute technical issues as needed, demonstrating problem-solving skills and technical expertise
• Ability to work independently, with a strong ability to multi-task and prioritize tasks effectively
• Ability to identify the root cause of technical issues, applying analytical skills and technical knowledge
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure, maintaining a high level of customer satisfaction
• Microsoft Office proficiency, with experience in troubleshooting Windows operating systems, multi-function printers, and networking (desired)
• A desktop or laptop with Windows 10, 8GB RAM or higher, and a processor of I5 9500 or Ryzen 3 3100 or higher (required)

Education and Certifications

The preferred applicant will have at least one technical or customer service certification, such as A+, CompTIA, or similar. However, we welcome applications from individuals with a strong passion for customer service and technical support, and a willingness to learn and develop their skills.

Compensation and Benefits

We offer a competitive compensation package, with a starting hourly rate of $16.00, depending on experience, technical aptitude, and typing skills. Our benefits include:

• A great PTO plan, with the ability to accrue up to 76.96 hours per year within the first year
• 401k retirement plan, helping you to plan for your future
• Health, dental, and optical insurance, ensuring you and your family are protected

Work Environment and Company Culture

At Netfor, we're committed to creating a positive and supportive work environment that fosters growth, development, and success. As a remote worker, you'll have the flexibility to work from the comfort of your own home, with a schedule that includes 32-40 hours per week, with weekends required after training. Our team is passionate about delivering exceptional customer service, and we're looking for individuals who share our values and commitment to excellence.

Conclusion

If you're a customer-focused and tech-savvy individual with a passion for delivering exceptional service, we want to hear from you. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Netfor, Inc. Apply now and join our team of talented professionals who are dedicated to making a difference in the lives of our customers.

Don't hesitate - apply today and start your journey with Netfor, Inc.!