Experienced Clinical Application Expert and Training Professional - TPR Market EMR Coach for Ambulatory Care Settings

Introduction to Our Company and Industry

Join a culture of excellence and collaboration in the healthcare industry, where technology and clinical expertise come together to enhance patient care. As a leading healthcare provider, we are committed to delivering high-quality services and fostering a work environment that values innovation, teamwork, and professional growth. Our organization is dedicated to making a positive impact on the lives of our patients, employees, and the communities we serve. We are now seeking an experienced and skilled TPR Market EMR Coach to join our team, playing a vital role in training and supporting our clinical staff in the effective use of electronic medical records (EMRs) and other clinical applications.

Job Summary

The TPR Market EMR Coach will function as a clinical application expert, primarily responsible for training TPR office staff to efficiently use clinical applications, including but not limited to Athena, Dragon, Medi-Mobile, and Collector. This role requires a strong and diverse skillset in relevant areas, including clinical informatics, adult learning principles, and technical support. The successful candidate will proactively provide "at the elbow" support to clinic staff, ensure consistent and effective use of clinical applications, and collaborate with the Market Clinical Informatics Manager to improve physician and clinicians' satisfaction with clinical applications.

Key Responsibilities

• Provide onsite onboarding and training of physicians and support staff in outpatient offices on various clinical applications, including Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation, and Virtual Visits.
• Assist with systems implementation, including analysis, design, configuration, testing, and support activities.
• Review and share new system release items with critical stakeholders, test and ensure features are compliant with Tenet policies.
• Provide recommendations on requests related to EHR workflows and functionality onsite weekly.
• Assist with custom template development, scheduling templates, EPCS setup, HIE request, TAO, and practice role request.
• Proactively schedule on-site clinic visits to assess adoption and efficient use of clinical systems and address issues brought forth from clinic staff.
• Create and submit visit reports to leadership, monitoring end-user reports to assess trends and identifying opportunities to increase efficiency.
• Enter/Process TenetOne tickets, including patient merge, training request offboards, and new hire CSS orientation.
• Create/Review educational materials on a regular cadence to support ongoing training and development.

Essential Qualifications

• Minimum of one year of experience in ambulatory clinical settings, such as physician clinics or other outpatient settings.
• Minimum of one year of prior experience in the use of and/or implementation of clinical information systems.
• Athena experience preferred.
• High School Diploma or GED required.
• Ability to develop, maintain, and collaborate with clinicians, demonstrating strong problem-solving and conflict resolution skills.
• Understanding of clinical workflow and the skill set to integrate technology into clinical practice.
• Excellent verbal, presentation, and written communication skills required, serving as a model of credibility, professionalism, and customer service.

Preferred Qualifications

• Experience working with electronic medical records (EMRs) and other clinical applications.
• Knowledge of adult learning principles and experience with training and education in a clinical setting.
• Strong technical skills, including proficiency in Microsoft Office and experience with clinical information systems.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At our organization, we are committed to supporting the professional growth and development of our employees. As a TPR Market EMR Coach, you will have opportunities to expand your skills and knowledge in clinical informatics, adult learning principles, and technical support. You will work closely with our Market Clinical Informatics Manager and other clinical experts to stay up-to-date on the latest trends and best practices in EMR implementation and optimization. We offer a range of training and development programs, including online courses, workshops, and conferences, to help you achieve your career goals.

Work Environment and Company Culture

Our organization values a culture of excellence, collaboration, and innovation. We believe in fostering a work environment that is supportive, inclusive, and respectful of all employees. As a TPR Market EMR Coach, you will be part of a dynamic team that is passionate about delivering high-quality patient care and making a positive impact on the communities we serve. We offer a range of perks and benefits, including flexible scheduling, remote work options, and a comprehensive employee recognition program.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $23.00 - $36.40 hourly, depending on location, qualifications, and experience. Our benefits package includes medical, dental, vision, disability, life, AD&D, and business travel insurance, as well as paid time off, discretionary 401k with up to 6% employer match, and 10 paid holidays per year. We also offer a range of voluntary benefits, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance.

Conclusion

If you are a motivated and experienced clinical application expert looking for a new challenge, we encourage you to apply for the TPR Market EMR Coach position. This role offers a unique opportunity to make a positive impact on patient care, work with a dynamic team, and develop your skills and knowledge in clinical informatics and adult learning principles. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and become part of a culture of excellence and collaboration that values innovation, teamwork, and professional growth.