Experienced Remote Customer Service Representative - Appointment Setting for Retirement Planning Leads

Join blithequark, a Leader in Online Lead Generation, as a Remote Customer Service Representative

At blithequark, we're revolutionizing the way financial professionals connect with potential clients. As a pioneering online lead generation company, we specialize in providing qualified retirement planning leads to experts in the financial industry. Our innovative approach and commitment to excellence have positioned us at the forefront of our field, and we're now seeking a skilled and dedicated Remote Customer Service Representative to join our team.

About the Role: Appointment Setting for Retirement Planning Leads

As a Remote Customer Service Representative at blithequark, you will play a crucial role in our lead generation process. Your primary responsibility will be to contact leads that have expressed interest in retirement planning services, qualifying them through a structured script to confirm their interest, explain our service offerings, and set appointments for our clients. This role requires a blend of excellent communication skills, a customer-centric approach, and the ability to work independently in a remote setting.

Key Responsibilities

• Contact leads via phone, using a provided script to qualify their interest in retirement planning services.
• Confirm the details of potential clients, ensuring they are expecting a confirmation call and are interested in the services offered.
• Explain the services provided by blithequark and our clients, addressing any questions or concerns the leads may have.
• Set soft appointments for financial professionals with qualified leads, ensuring a smooth handover.
• Maintain accurate records of calls, outcomes, and any notes relevant to the leads or appointments set.
• Participate in ongoing training and coaching to enhance job performance and stay updated on product knowledge and sales techniques.
• Work collaboratively with the team and management to achieve sales targets and improve overall performance.

Essential and Preferred Qualifications

Essential Qualifications

• Previous experience in telecommunication or a call center environment, with a minimum of 2 years in outbound appointment setting or a related field.
• A reliable computer, headset, and stable internet connection to ensure uninterrupted work.
• A dedicated, quiet workspace at home to maintain professionalism during calls.
• Basic computer skills and the ability to learn and use our CRM and other software tools.
• The ability to accept coaching and training, using feedback to improve performance.
• Strong written and verbal communication skills, with the ability to write grammatically correct paragraphs from notes.

Preferred Qualifications

• Previous sales experience, particularly in the financial services or a related industry.
• A proven track record of successfully setting appointments and achieving sales targets.
• Experience working with CRM software and other sales or customer service tools.

Skills and Competencies Required for Success

To excel in this role, you will need:

• The ability to communicate effectively and professionally with customers, understanding their needs and concerns.
• Empathy, patience, and tolerance when dealing with a variety of customer personalities and issues.
• A proactive and results-driven approach, with a focus on achieving sales targets and enhancing customer satisfaction.
• Strong organizational skills, with the ability to manage multiple calls and leads simultaneously.
• A commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Service Representative, you will have the opportunity to:

• Develop your sales and customer service skills through ongoing training and coaching.
• Gain insights into the financial services industry and the role of lead generation in supporting financial professionals.
• Progress to more senior roles within the company, such as team lead or sales management positions, based on performance and potential.

Work Environment and Company Culture Highlights

As a remote employee at blithequark, you will enjoy:

• The flexibility to work from home, with the autonomy to manage your schedule and work environment.
• A culture that values innovation, teamwork, and customer satisfaction.
• Ongoing support and training to ensure your success in the role.
• A collaborative and dynamic work environment, despite the physical distance, through the use of technology and regular team interactions.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $23.00.
• The opportunity to work 40 hours per week, with a consistent schedule.
• The benefit of working from home, saving time and resources that would be spent on commuting.
• A flexible work environment that supports work-life balance.

While we encourage applications from individuals with a criminal record, we maintain a fair and non-discriminatory hiring process.

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your current resume along with a cover letter explaining why you're the ideal candidate for this position at blithequark. Ensure you're available to work the specified shift (10am to 7pm PST) and are ready to embark on a period of training under supervision upon gaining employment.

Please note, applications should be submitted via the provided link. No phone calls will be accepted.

Join blithequark and become part of a team that's shaping the future of financial services lead generation. Apply now and take the first step towards a fulfilling career with a pioneering company.