Experienced Customer Service Representative – Delivering Heart-Driven Solutions in a Dynamic Work-from-Home Environment with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of our customers' health journeys. This guiding principle is at the core of our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We believe that by empowering our team members and fostering a culture of innovation, we can make health care more personal, convenient, and affordable for all.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and guide our actions. We want every team member at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We are looking for individuals who share our passion for delivering heart-driven service and are committed to making a positive impact on the lives of our customers.

Job Summary

We are seeking experienced Customer Service Representatives to join our Caremark Member Operations division at blithequark. As a Customer Service Representative, you will have the opportunity to work from home and deliver exceptional service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions, and providing solutions to help simplify their health care experience.

Key Responsibilities

• Assist members with their pharmacy benefit plans via inbound calls
• Answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Provide solutions to help simplify members' health care experience
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive training to upskill and assist with client and member inquiries as business needs arise
• Offer heart-driven service to our members, demonstrating a genuine concern for improving their quality of life

Qualifications

Essential Qualifications

• 1 year of experience interacting with customers (e.g., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Education

High School Diploma or equivalent experience preferred

Pay Range

The typical pay range for this role is $17.00 - $25.65 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits and Perks

At blithequark, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. Our benefits package includes:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Work Environment and Culture

At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. We believe that our team members are our greatest asset, and we are dedicated to helping them grow and develop in their careers. Our culture is built on the principles of heart-driven service, innovation, and teamwork, and we are looking for individuals who share these values.

Career Growth Opportunities

At blithequark, we offer a range of career growth opportunities, including advancement from a Customer Service Representative to a Senior Customer Service Representative and beyond. Our Career Mapping guide provides a clear path for progression and development, and we are committed to helping our team members achieve their career goals.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering heart-driven service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will have the chance to make a positive impact on the lives of our members and contribute to our mission of making health care more personal, convenient, and affordable. Apply today and join our team of dedicated professionals who are committed to delivering exceptional service and making a difference in the lives of others.