Specialist, Employee Relations - Remote - Employee Relations Support and Guidance

Join Our Team as a Specialist, Employee Relations - Remote

Are you a motivated and experienced HR professional looking for a new challenge? Do you have a passion for employee relations and a desire to make a positive impact on the workplace? We are seeking a highly skilled and experienced Specialist, Employee Relations to join our team on a remote basis. As a Specialist, Employee Relations, you will be responsible for providing expert guidance and support to managers and team members on employee relations issues, conducting investigations, and ensuring compliance with federal, state, and local employment laws.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Summary

The Specialist, Employee Relations will be responsible for providing expert guidance and support to managers and team members on employee relations issues, conducting investigations, and ensuring compliance with federal, state, and local employment laws. The successful candidate will have a strong background in employee relations, excellent communication and interpersonal skills, and the ability to work independently in a remote environment.

Key Responsibilities

• Develops case management and/or investigation plans for each case, assigning proper resources, identifying witnesses and key individuals, determining method, order and timing of interviews, evidence to gather, and maintaining contact with service request owners.
• Conducts investigations, as appropriate, including remote or onsite interviews with key individuals, such as the complainant, accused, witness, subject matter experts (SME), as needed, utilizing standard and probing questions to effectively collect pertinent facts needed to resolve the case.
• Gathers evidence and facts required for conducting a proper assessment of the case, handling evidence in accordance with all company policies and guidelines.
• Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred.
• Based on the findings, researches and recommends the action(s) to take to appropriately resolve the case.
• Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner.
• Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws.
• Coordinates review with employment law on guidance as appropriate in addressing cases that may result in potential legal action.
• Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations.
• Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others.
• Manages requests or inquiries from customers following defined procedures and guidelines.
• Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s).
• Takes ownership of all assigned tasks, initiatives, inquiries, and escalations within the HR functional area(s) of specialization and makes sure that they are resolved and completed efficiently and with a superior level of quality.

Essential Qualifications

• Bachelor's Degree and at least 2 years of experience in an HR concentration such as an HR Generalist/HRBP, employee relations, labor relations, training and development, OD/OE, diversity, compensation, benefits, and/or talent acquisition.
• Knowledge of federal, state and local employment (EEO) and labor laws.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft Word, Excel, and PowerPoint.
• Willing to travel up to 5% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns.
• PHR or SPHR Certifications as conferred by HRCI (Human Resource Certification Institute).
• Experience working in a customer service environment.
• Experience providing employee relations support virtually to team members in multiple locations.
• Experience using Case Management or Workflow tools such as Salesforce, Remedy, Siebel.
• At least 1 year experience of cross functional team leadership.

What We Offer

As a Specialist, Employee Relations, you will be part of a dynamic and supportive team that values employee growth and development. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and advancement.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity and inclusion, and strive to create a workplace that is free from discrimination and harassment. We offer a flexible and remote work environment that allows our employees to work from anywhere, at any time.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our employees. We offer training and development programs, mentorship opportunities, and career advancement opportunities. Our employees have the opportunity to work on challenging projects, develop new skills, and take on new responsibilities.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and perks such as flexible work arrangements, paid time off, and employee discounts. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and life insurance.

Conclusion

If you are a motivated and experienced HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Specialist, Employee Relations, you will have the opportunity to make a positive impact on the workplace, develop new skills, and advance your career. We look forward to hearing from you!

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