Experienced Remote Customer Experience Advisor – Email, Chat, and Call Support with blithequark

Join the blithequark Team as a Remote Customer Experience Advisor

blithequark is seeking a highly skilled and customer-focused professional to join our team as a Remote Customer Experience Advisor. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients through email, chat, and phone communications. If you have a passion for providing outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About blithequark

blithequark is a leading company that specializes in providing innovative solutions to our clients. We are committed to delivering exceptional customer experiences and are looking for talented professionals like you to join our team. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a work environment that is supportive, inclusive, and fun.

Key Responsibilities and Duties

As a Remote Customer Experience Advisor at blithequark, you will be responsible for:

• Responding to customer inquiries via email, chat, and phone with professionalism and in a timely manner.
• Troubleshooting and resolving customer issues, escalating complex cases to the appropriate teams when necessary.
• Providing accurate, valid, and comprehensive information by utilizing the right methods and tools.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.
• Going the extra mile to engage customers and build a loyal client base.
• Working collaboratively with team members to improve the overall customer service experience.
• Staying up-to-date with new products, services, and policies.

Qualifications

To be successful in this role, you will need:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Skills and Competencies

We are looking for candidates who possess the following skills and competencies:

• Customer orientation and ability to adapt/respond to different types of characters.
• Strong problem-solving skills.
• Proficiency in written and verbal communication.
• Comfortable with technology and able to work effectively in a remote setting.

Work Environment

This is a fully remote position that requires a quiet, dedicated workspace. As a remote employee at blithequark, you will need to have:

• Reliable high-speed internet.
• A personal computer/phone suitable for professional work.

Benefits

At blithequark, we offer a range of benefits to support our employees, including:

• Opportunities for career advancement.
• Supportive work environment with a focus on work-life balance.
• Flexible schedule.
• Support team – we have a support team to help you grow in the company.
• Daily training available.
• Agents perks.
• Tips and bonus pay.
• Generous commissions and incredible business opportunities.

Why Join blithequark?

At blithequark, we are committed to creating a work environment that is supportive, inclusive, and fun. We offer a range of benefits and opportunities for career advancement, and we are looking for talented professionals like you to join our team. If you are passionate about providing exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

If you are a motivated and customer-focused professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, and we will be in touch with you to discuss your qualifications further.

We look forward to hearing from you and exploring how you can contribute to our team at blithequark.