Experienced Full Stack Social Media Customer Support Specialist – Delivering Magical Experiences Remotely with blithequark

Join the Magic with blithequark

Are you passionate about creating enchanting experiences for customers through social media? Do you have a knack for resolving issues and providing top-notch support? blithequark is on the hunt for a talented Social Media Customer Support Specialist to join our dynamic team! As a key player in our customer support division, you will engage with fans across various social media platforms, ensuring their inquiries and concerns are addressed promptly and professionally. This work-from-home position offers a unique opportunity to contribute to the magic of the blithequark brand while enjoying the flexibility of remote work.

About blithequark

At blithequark, we believe in creating magic in everything we do. Our company values creativity, innovation, and the power of storytelling. We're a diverse and inclusive team of passionate individuals who share a love for delivering exceptional customer experiences. With a global presence, we're committed to making a difference in the lives of our customers and employees alike.

Key Responsibilities

• Respond to Customer Inquiries: Engage with customers across social media platforms, including Facebook, Twitter, Instagram, and others, to address their inquiries and concerns in a timely and professional manner.
• Provide Exceptional Support: Offer accurate, timely, and empathetic support to resolve issues and answer questions about blithequark products and services.
• Monitor Social Media Channels: Keep a close eye on social media trends, customer feedback, and emerging issues to ensure we're always ahead of the curve.
• Collaborate with Internal Teams: Work closely with internal teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.
• Maintain Brand Integrity: Uphold a high level of professionalism and brand integrity in all customer interactions, embodying the blithequark brand voice and values.
• Utilize Social Media Management Tools: Leverage social media management tools to track, report, and analyze customer interactions, providing valuable insights to inform our support strategies.
• Contribute to Knowledge Base Development: Help develop FAQs and knowledge base articles to assist customers more efficiently and reduce support queries.
• Participate in Team Meetings and Training: Join team meetings and training sessions to stay updated on new products, services, and policies, ensuring you're always equipped to provide exceptional support.

Essential Qualifications

Skills and Experience

• Excellent Written Communication Skills: Strong written communication skills with a high attention to detail are essential for providing exceptional support.
• Proven Experience: A minimum of 2 years of experience in social media customer support or a related field is required.
• Social Media Proficiency: Proficiency with social media platforms and tools such as Hootsuite, Sprout Social, or similar is necessary.
• Problem-Solving Skills: Strong problem-solving skills and the ability to think on your feet are crucial for resolving complex customer issues.
• Independent Work: The ability to work independently and manage time effectively in a remote environment is essential.
• Customer-Centric Mindset: A high level of empathy and a customer-centric mindset are vital for delivering exceptional support.

Preferred Qualifications

• Familiarity with blithequark Products: Familiarity with blithequark products, services, and brand voice is a plus.
• Remote Work Experience: Experience working in a remote or work-from-home environment is preferred.
• Entertainment or Travel Industry Experience: Previous experience in the entertainment or travel industry is an advantage.

Working Hours and Benefits

Flexible Working Hours

• Flexible Schedule: Enjoy a flexible working schedule with availability to work evenings, weekends, and holidays as needed to support our global customer base.
• Minimum Hours: A minimum of 20 hours per week is required.

Comprehensive Benefits Package

• Competitive Salary: A competitive salary and performance-based bonuses are offered.
• Comprehensive Insurance: Comprehensive health, dental, and vision insurance are provided.
• Paid Time Off: Paid time off and holiday pay are included.
• blithequark Perks: Access to blithequark parks and discounted rates on blithequark products and services are available.
• Professional Development: Opportunities for professional development and career growth are encouraged.
• Inclusive Work Culture: A supportive and inclusive work culture that values diversity is fostered.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Social Media Customer Support Specialist, you'll have access to:

• Training and Development Programs: Regular training sessions and workshops to enhance your skills and knowledge.
• Mentorship Opportunities: Opportunities to work with experienced mentors who can guide you in your career.
• Career Advancement: Opportunities for career advancement and growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you'll be part of a global team that's passionate about delivering exceptional customer experiences. Our company culture is built on:

• Diversity and Inclusion: We value diversity and strive to create an inclusive environment for all employees.
• Collaboration and Teamwork: We encourage collaboration and teamwork across departments and locations.
• Creativity and Innovation: We're always looking for new and innovative ways to solve problems and improve our customer experiences.

How to Apply

If you're excited about this opportunity and have the skills and experience we're looking for, please submit your resume and a cover letter outlining your relevant experience and why you're passionate about joining blithequark. Applications will be reviewed on a rolling basis, so we encourage you to apply early.

Some Interview Points

• Social Media Experience: Be prepared to discuss your experience with managing customer interactions on social media.
• Challenging Customer Issues: Provide examples of how you've resolved challenging customer issues in the past.
• blithequark Products: Describe your familiarity with blithequark products and how you can embody the blithequark brand in customer interactions.
• Remote Work: Explain your approach to working independently in a remote environment.
• Social Media Tools: Share any specific tools or software you've used in previous roles for social media management.

blithequark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.