Experienced Customer Service Representative - Remote - Delivering Exceptional Client Experiences with blithequark

Join the blithequark Team: Where Customer Delight Meets Innovation

At blithequark, we're dedicated to revolutionizing the way customers interact with our products and services. As a leader in the industry, we're seeking a highly skilled and empathetic Customer Service Representative to join our remote team. As a Customer Service Representative, you will be the face of blithequark, providing top-notch support to our customers via phone and email. If you're passionate about delivering exceptional client experiences and have a knack for resolving complex issues, we want to hear from you!

About blithequark

blithequark is a pioneering company that's transforming the way people interact with technology. Our cutting-edge products and services are designed to make life easier, more enjoyable, and more connected. With a strong focus on innovation and customer satisfaction, we're committed to building a team that shares our values and is dedicated to delivering exceptional experiences.

Key Responsibilities:

• Provide accurate and timely customer service to clients who have questions about blithequark products, including websites and marketing materials.
• Handle complex escalated inquiries from customers with patience, empathy, and understanding.
• Record and maintain detailed notes about interactions with customers to ensure seamless communication and issue resolution.
• Report bugs and other issues on platforms to developers to help improve our products and services.
• Collaborate and coordinate with internal departments to ensure client satisfaction and resolve issues efficiently.
• Provide feedback to management on customer experience and customer likes/dislikes about blithequark's products to inform product development and improvement.
• Efficiently solve a ticket backlog with quality information and service, ensuring timely resolution of customer inquiries.
• Participate in ongoing training to stay current with blithequark's products, services, and industry developments.
• Exercise patience, empathy, and understanding on every call and every email, providing a positive and personalized experience for each customer.
• All other duties as assigned to support the success of the team and the company.

Essential Qualifications:

• Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
• Ability to learn quickly and adapt to changing environments, priorities, and technologies.
• Proactive and team-oriented, with the ability to work independently and collaboratively to achieve shared goals.
• Proficiency and fluency in speaking, understanding, reading, and writing English, with excellent grammar and spelling skills.
• Typing speed of 50+ words per minute, with accuracy and attention to detail.

Preferred Qualifications:

• Previous experience in customer service, support, or a related field.
• Familiarity with customer relationship management (CRM) software and ticketing systems.
• Experience working in a remote or distributed team environment.
• Knowledge of industry-specific products, services, or technologies.

What We Offer:

Benefits and Perks:

• Generous paid Holiday schedule, with ample time off to recharge and relax.
• Comprehensive paid time off policies, including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan, featuring:
  • Medical with $0 co-pay
  • Telehealth plan
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting, to help you plan for the future.
• Employee Events Committee that plans fun in-person and virtual events to foster connection and community.
• On Demand Pay, allowing access to a portion of your earned wages prior to the payday with same-day deposit.
• Internet & Gym Reimbursement, to support your work and wellness goals.
• Work computer equipment provided to help you succeed in your role.

Career Growth and Learning:

• Ongoing training and development to help you stay current with blithequark's products, services, and industry trends.
• Opportunities for career advancement and growth within the company.
• Collaborative and dynamic work environment that encourages innovation, creativity, and feedback.

Why Join blithequark?

At blithequark, we're committed to building a team that's passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll have the opportunity to make a meaningful impact on our customers' lives, while growing your skills and career in a dynamic and supportive environment. If you're excited about the prospect of joining a innovative company that's shaping the future of technology, we encourage you to apply!

How to Apply:

If you're a motivated and customer-focused individual who's looking for a new challenge, please submit your application to join the blithequark team. We can't wait to hear from you!