**Experienced Overnight Customer Service Representative – Work From Home Opportunity at blithequark**

Are you a customer service professional with a passion for delivering exceptional support and a knack for working independently? Do you thrive in fast-paced environments and enjoy the flexibility of remote work? If so, we invite you to join blithequark as an Overnight Customer Service Representative, working from the comfort of your own home. **About blithequark** At blithequark, we're committed to transforming the healthcare industry by delivering personalized, convenient, and affordable solutions to our patients. Our team shares a single, clear purpose: to bring our heart to every moment of our patients' health. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to creating a culture that empowers our colleagues to innovate and make a meaningful impact. **Our Heart At Work Behaviors** Our Heart At Work Behaviors support our purpose and guide our actions. We want every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. These behaviors include: * **Empathy**: We understand and share the feelings of our patients and colleagues. * **Collaboration**: We work together to achieve common goals and support one another. * **Innovation**: We're curious, creative, and open to new ideas and perspectives. * **Accountability**: We take ownership of our actions and results, and we're responsible for our mistakes. * **Respect**: We value and respect the diversity of our patients, colleagues, and partners. **Position Summary** As an Overnight Customer Service Representative, you'll play a critical role in delivering exceptional support to our patients during overnight hours. Your responsibilities will include: * Addressing customer inquiries and resolving issues in a timely and professional manner. * Ensuring customer satisfaction and loyalty through empathetic and personalized support. * Working independently to manage a high volume of customer interactions. * Collaborating with internal teams to resolve complex issues and improve processes. * Providing feedback and suggestions for process improvements. **Requirements** To succeed in this role, you'll need: * **1 year of customer service experience**: You'll have a proven track record of delivering exceptional support in a fast-paced environment. * **6 months of high-volume customer service experience**: You'll be comfortable working with a high volume of customer interactions and able to manage your time effectively. * **Strong computer skills**: You'll be proficient in using Windows, Microsoft, or other applications to manage customer interactions and resolve issues. * **Passion for helping others**: You'll be empathetic, patient, and committed to delivering exceptional support to our patients. **Preferred Qualifications** While not required, we prefer candidates with: * **6 months of experience handling and resolving complex customer needs**: You'll have a proven track record of resolving complex issues and providing personalized support. * **Healthcare work experience and familiarity with benefits, insurance, and prescriptions**: You'll have a deep understanding of the healthcare industry and be able to provide expert support to our patients. **Education** We require a verifiable high school diploma, GED, or equivalent. A bachelor's degree or equivalent experience is preferred. **Pay Range** The typical pay range for this role is $20.00 - $30.00 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Benefits** In addition to your compensation, you'll enjoy a range of benefits, including: * **Medical, dental, and vision benefits**: We offer a comprehensive benefits package to support your physical and mental well-being. * **401(k) retirement savings plan**: You'll have the opportunity to save for your future and retire with confidence. * **Employee Stock Purchase Plan**: You'll have the chance to purchase blithequark stock at a discounted rate. * **Fully-paid term life insurance**: We'll provide you with a comprehensive life insurance plan to support your loved ones. * **Short-term and long-term disability benefits**: We'll provide you with financial support in the event of a disability. * **Well-being programs**: We'll offer you a range of programs to support your physical and mental well-being, including fitness classes, meditation sessions, and more. * **Education assistance**: We'll provide you with financial support to pursue your education and career goals. * **Free development courses**: You'll have access to a range of courses to support your professional development and career growth. * **Aetna store discount**: You'll receive a discount on blithequark products and services. * **Discount programs with participating partners**: You'll have access to a range of discounts and promotions with our partners. **Time Off** You'll enjoy a range of time off benefits, including: * **Paid Time Off (PTO)**: You'll have the opportunity to take time off for vacation, sick leave, and other personal reasons. * **Paid holidays**: You'll receive paid holidays throughout the calendar year. * **Sick time**: You'll have access to paid sick time to support your physical and mental well-being. **Application Process** To apply for this role, please follow these steps: 1. **Apply online**: Submit your application through our website. 2. **Take our Virtual Job Tryout**: Complete our Virtual Job Tryout to fast-track the recruitment process and start your career with blithequark. **COVID-19 Vaccination Requirement** blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Equal Employment Opportunity** blithequark is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for this role. Please click the link below to apply: Apply Job! Apply for this job