**Experienced Full Stack Customer Technical Support Representative – Remote Home Security and Automation Support**

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Technical Support Representative to join our team of dedicated professionals who are committed to helping save lives for a living. **About blithequark** blithequark has been a leader in the home security and automation industry since 1874, providing innovative solutions that protect and connect families, businesses, and larger commercial customers every day. Our mission is clear: we help save lives for a living. With a strong commitment to innovation, advanced technology, and strategic partnerships, we deliver products and services that help protect life and valuables, whether at home, at work, or on the go. **Why Join Our Team?** At blithequark, we're not just looking for employees – we're looking for team members who share our passion for delivering exceptional customer experiences. As a Full Stack Customer Technical Support Representative, you'll play a critical role in helping our customers resolve technical issues, answer questions, and provide education on our products and services. You'll work independently in a fast-paced environment, using your problem-solving skills and technical expertise to troubleshoot and resolve customer issues. **Responsibilities:** * Provide exceptional customer service to residential and small business customers via inbound phone calls, resolving technical issues and answering questions about our products and services * Troubleshoot customer technical issues using guided workflows, walking customers step-by-step through various resolutions to solve their issues * Multitask across multiple systems and applications, prioritizing tasks and managing your time effectively to meet customer needs * Present our Virtual Service Call process to customers, saving them time and money by resolving issues remotely * Assist customers with scheduling onsite technician visits, positively positioning virtual and self-serve options * Provide excellent customer interactions and experiences, using empathy, soft skills, and connecting with customers to build trust and loyalty * Work from home in a quiet, distraction-free environment with adequate internet bandwidth to perform the role * Stay up-to-date on product knowledge, technical skills, and company policies and procedures to provide accurate and effective support to customers **What We Offer:** * Competitive hourly rate of $17.00 per hour, increasing to $20.00 per hour after 180 days of employment * Opportunities for career growth and advancement within the company * Comprehensive benefits package, including healthcare, 401(k) plan, company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off * Paid holidays and accrual of up to 120 hours in the first year, with increasing accrual rates after the first year * Access to training and development opportunities to enhance your skills and knowledge * A dynamic and inclusive work environment that values diversity, equity, and inclusion **Qualifications and Requirements:** * High school diploma or equivalent required * Minimum one year of customer service experience required * Troubleshooting skills and technical experience a plus, but not required * Excellent communication skills (verbal and written) * Reliable and dependable, with the ability to work independently in a fast-paced environment * Ability to empathize and connect with customers, using soft skills to build trust and loyalty * Ability to multitask with ease, effectively prioritize tasks, and be a self-starter * Demonstrated proficient problem-solving and customer de-escalation skills **Skills and Competencies:** * Excellent communication skills * Ability to type at least 35 wpm * Intermediate knowledge of computer applications * Strong organizational skills * Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively * Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues * Ability to work independently, with minimal supervision * Strong customer service skills, with a focus on delivering exceptional customer experiences **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to helping save lives for a living. Apply Now! **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity (EEO) Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate diversity and are committed to ensuring every employee and applicant feels valued. Visit us at jobs.blithequark.com/diversity to learn more. Apply for this job