**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than blithequark, a leading organization dedicated to providing innovative solutions and unparalleled customer support. We are seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your own home. **About blithequark** blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. Our mission is to empower individuals and businesses to reach their full potential by providing cutting-edge solutions and exceptional support. With a strong focus on community and social responsibility, we strive to make a positive impact on the world around us. **Job Summary** As a Customer Service Representative at blithequark, you will be the face of our organization, interacting with customers, resolving issues, and providing exceptional service experiences. You will work closely with various departments to ensure seamless communication and collaboration, and will be responsible for maintaining accurate records, preparing reports, and providing timely feedback to the company. If you are a motivated, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Responsibilities** * Offer customers pricing, delivery, and product information in a courteous, empathetic, and professional manner * Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales) * Monitor and address commercial requirements on customers' portals and forward quality and technical needs to the appropriate department * Make and receive phone calls that are non-routine and may require deviation from standard procedures * Address customer questions, comments, or complaints while adhering to established guidelines * Prepare responses to customers in the required format * Serve as a liaison between customers and various departments within the company * Maintain records and assist in preparing required reports * Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines * Provide back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present * Complete tasks promptly * Ensure that output generally meets or exceeds expectations * Produce work that is accurate and rarely contains errors * Conduct oneself in a business-like and respectful manner * Adapt productively to changes and perform other essential tasks as assigned * Provides timely and accurate information to incoming customer order status and product knowledge requests * Processes customer orders/changes/returns according to established department policies and procedures * Works closely with the credit department to resolve disputed credit items * Provides timely feedback to the company regarding service failures or customer concerns * Partners with the sales team to meet and exceed customer's service expectations * Maintain a sound working knowledge of all markets and product conditions * Notify and assist buyers, operations, and sales support persons by communication of customer's needs and preferences * Maintain effective, professional relationships with customers, vendors, and fellow employees * Organize and provide assistance for special sales, promotions, seasonal items **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 2+ years of customer service experience in a manufacturing or aerospace industry setting * Excellent communication and problem-solving skills * Ability to effectively present information and respond to questions from co-workers and customers * Ability to interact effectively with various interrelated departments * Ability to gain extensive knowledge of the company's product lines and applications * Possess effective time management skills * Exhibit attention to detail * Maintain a continuous improvement mindset * Possess the availability, flexibility, and maturity to represent the company * Ability to sit for extended periods in front of a computer **Preferred Qualifications** * Experience with CRM software and other customer service tools * Knowledge of manufacturing or aerospace industry products and processes * Bilingual or multilingual skills * Experience working in a remote or virtual environment **What We Offer** * Competitive hourly rate of $33-40 per hour * Comprehensive benefits package, including: + 401K plan with company match + Donation-matching program + Employee events and recognition programs + Flexible schedules and work-from-home options + Flexible spending accounts + Free food and coffee + Game rooms and gym memberships + Life insurance and maternity/paternity paid leave + Medical, dental, and vision insurance + Mobile phone discount + Paid holidays and sick days + Performance bonus and professional development opportunities + Retirement/pension plans and vacation/paid time off * Opportunity to work with a dynamic and innovative organization * Collaborative and supportive work environment * Professional development and growth opportunities **How to Apply** If you are a motivated, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Job Closing Date** December 24, 2024 **Apply Now** Apply Job! Apply for this job