Senior Systems Engineer - Systems Monitoring & Response (Fully Remote) - Leading 24/7 IT Infrastructure Monitoring and Incident Response

Unlock a Challenging and Rewarding Career with Slavic401k - A Leader in Innovative IT Solutions

Slavic401k is on a mission to build world-class Information Technology and Security teams that drive organizational innovation. We're seeking a highly skilled and experienced Senior Systems Engineer to join our team as a Systems Monitoring & Response specialist. As a key member of our IT Security & Support department, you will be responsible for ensuring the health, stability, and security of our critical IT systems and infrastructure.

About Us

At Slavic401k, we pride ourselves on our commitment to honesty, accountability, and transparency. We serve individual savers and investors, safeguarding and investing their hard-earned money for a better future. Our core principles guide our actions, and we're dedicated to treating every customer and colleague with respect and dignity.

Job Highlights

• Location: Fully Remote (must reside in AL, AZ, FL, GA, IL, MI, MS, NJ, NC, OH, OK, TN, or TX)
• Position: Senior Systems Engineer - Systems Monitoring & Response
• Compensation: Competitive salary ($85,000-$105,000 annual base pay range) + annual performance bonus
• Start Date: Immediate openings available

Primary Responsibilities

As a Senior Systems Engineer - Systems Monitoring & Response, you will be responsible for:

• Monitoring and Alert Management:
  • Continuously monitor the performance, availability, and security of critical systems, applications, and network infrastructure.
  • Set up and configure monitoring tools (such as Site24x7, Managed Engine, PagerDuty, Azure Log Monitor, Azure Sentinel, or similar) to proactively detect anomalies, performance bottlenecks, and security threats.
  • Respond to alerts promptly, investigate root causes, and take corrective actions to prevent service disruptions.
  • Collaborate with cross-functional teams and external MSPs to ensure timely resolution of incidents.
• Incident Response:
  • Act as the first point of contact for system-related incidents and outages.
  • Follow established incident response procedures to mitigate the impact of disruptions.
  • Escalate incidents to appropriate teams and provide clear communication throughout the resolution process.
  • Document incidents, root cause analyses, and remediation steps.
• Performance Optimization:
  • Identify areas for system performance improvement and propose enhancements.
  • Work closely with system administrators, network engineers, and application developers to optimize system configurations and resource utilization.
  • Implement performance tuning strategies to enhance system responsiveness and reduce latency.
• Security Monitoring:
  • Monitor security logs, intrusion detection systems, and vulnerability assessment tools.
  • Investigate and respond to security incidents, including unauthorized access attempts, malware outbreaks, and data breaches.
  • Collaborate with the cybersecurity team to implement security best practices and maintain compliance with industry standards.
• Documentation and Reporting:
  • Maintain accurate documentation related to system monitoring processes, incident response procedures, and system configurations.
  • Generate regular reports on system performance, uptime, and incident trends.
  • Provide insights and recommendations to improve system reliability and resilience to CIO/CISO and stakeholders.

Qualifications

To be successful in this role, you should have:

• Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • A minimum of 7 years of relevant experience in systems monitoring, incident response, and IT operations.
• Technical Skills:
  • Proficiency in monitoring tools (e.g., Site24x7, Managed Engine, PagerDuty, Azure Log Monitor, Azure Sentinel, or similar).
  • Strong knowledge of operating systems (Windows).
  • Familiarity with network protocols, firewalls, and security best practices.
  • Scripting skills (PowerShell) for automation.
  • Experience with Windows, DNS, Active Directory, AAD, M365, Azure, AVD, WVD, TCP/IP, Networking, VMware, Oracle, MySQL, MSSQL, ITSM, Cloud-Managed PC, O365, VoIP, Log Management, Storage Management, Capacity Management, Monitoring and Alarms, Automations, APM, RUM, New Relic, Pager Duty, Log Monitor, Sentinel, Oracle OEM.
• Soft Skills:
  • Strong sense of ownership and urgency when escalating active alerts.
  • Ability to work independently or in a team environment.
  • Effective communication skills (in person, in writing, and over the telephone) in English.
  • Ability to work outside regular business hours on an exceptional basis.
  • Strong analytical, investigative methodology, and problem-solving skills.
  • Adaptability and willingness to learn new tools and technologies.

Preferred Qualifications

• ITIL (Information Technology Information Library) Foundation Certification.
• Azure Certification(s).
• Some knowledge of systems engineering or application development.

What We Offer

At Slavic401k, we offer a comprehensive total rewards package that includes:

• Flexible work environment.
• Participation in Personal Annual Performance Bonus incentive program.
• Medical, Dental, Vision, and Life Insurance.
• 75% employer coverage of Medical Premiums.
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years.
• Tuition Reimbursement up to $5,250/year.
• Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays.
• Paid Parental Leave.
• Voluntary Pet Insurance, Lifelock, and More!
• 24/7 no-cost Employee Assistance Program (EAP).

Work Environment

We're a fully remote organization, and we're committed to providing a virtual working environment that is productive and efficient. To ensure success in this role, you'll need:

• An uninterrupted virtual workspace.
• A reliable internet connection with a speed of 100 MBps or better.

Join Our Team!

If you're a motivated and experienced Senior Systems Engineer looking for a challenging and rewarding career opportunity, we want to hear from you! Apply today and let's build the future together.

Slavic401k is an Equal Opportunity Employer, committed to inclusion for all qualified candidates. We strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.