Experienced Customer Service Representative - Chat and Call Support Specialist at blithequark

Join the blithequark Team: Elevating Home Décor Experiences

At blithequark, we believe that your home is a canvas that reflects your unique personality and style. That's why we're dedicated to providing an exquisite range of luxury home furnishings that cater to diverse tastes and preferences. As an authorized dealer of premium window coverings, we empower homeowners to control light with elegance and sophistication. Our extensive collection features an array of fabrics, textures, and colors, ensuring that every customer finds the perfect fit for their space.

But blithequark is more than just a furniture store - we're a partner in helping clients bring their vision to life. Our team of seasoned interior designers is committed to guiding customers through every step of the design process, from conceptualization to final installation. Whether you're looking to refresh a single room or transform your entire home, we're here to provide expert advice and support.

About the Role: Customer Chat Call Support Specialist

As a Customer Chat Call Support Specialist at blithequark, you will play a vital role in delivering exceptional customer experiences. You will be the primary point of contact for customers, addressing their queries, providing product information, and resolving issues in a timely and professional manner. This is a fantastic opportunity to join a dynamic team and contribute to the success of our customer-centric organization.

Key Responsibilities:

• Managing order processing for customers using our proprietary order entry systems, ensuring accuracy and efficiency.
• Collaborating with customers, sales representatives, and sales management via phone and email to resolve queries and provide support.
• Handling incoming calls and emails from customers, responding promptly to their concerns and providing product information.
• Demonstrating strong organizational and time management skills, prioritizing tasks effectively to meet customer needs.
• Working closely with technical support and collection personnel to expedite orders and resolve customer issues.
• Processing purchase orders and managing inventory restocking to ensure seamless operations.
• Maintaining timely and accurate order processing, ensuring that customers receive their orders as expected.
• Fostering strong relationships with customers, gathering feedback, and following up to ensure satisfaction.
• Responding to pricing and product inquiries, providing detailed information to customers.
• Executing contract maintenance and informing customers of pricing contract changes.
• Performing other duties as assigned to support the team and drive business success.

Essential Qualifications:

To excel in this role, you will need:

• Excellent telephone skills, with the ability to handle multiple daily calls in a positive and professional manner.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook (preferred).
• Great follow-up skills, with excellent verbal and written communication abilities.
• The ability to write legibly, with correct spelling, grammar, and punctuation.
• A self-starting attitude, with the capacity to work independently and as part of a team.
• Effective problem-solving skills, with the ability to analyze situations and resolve issues.

Preferred Qualifications:

• Previous experience in customer service, preferably in a similar industry.
• Familiarity with proprietary order entry systems and CRM software.
• Knowledge of luxury home furnishings and interior design principles.

Skills and Competencies:

To succeed in this role, you will need to possess:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• The ability to work in a fast-paced environment, prioritizing tasks effectively.
• A customer-centric approach, with a focus on delivering exceptional experiences.
• Adaptability and flexibility, with a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our team members. As a Customer Chat Call Support Specialist, you will have access to:

• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement within the company.
• A collaborative and dynamic work environment that fosters innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. Our team members enjoy:

• A flexible and remote work arrangement, allowing for a healthy work-life balance.
• A dynamic and collaborative work environment that encourages creativity and innovation.
• Opportunities for professional growth and development.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• A competitive hourly rate of $25-$45.
• Medical, dental, and vision insurance offerings.
• Weekly direct deposit for timely payment.
• Paid holidays and personal time off.
• A 401(k) plan with company match.
• Voluntary life and AD&D insurance, as well as short- and long-term disability coverage.
• Pre-paid legal and employee assistance programs.

Join Our Team: Apply Now!

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Customer Chat Call Support Specialist role at blithequark. With our commitment to delivering exceptional customer experiences and our dynamic company culture, we offer a rewarding and engaging work environment. Don't miss this opportunity to join our team and contribute to the success of blithequark.

Apply Now!