Experienced Sales and Customer Service Representative - Insurance Industry Expertise at blithequark

Transforming Customer Experience in the Insurance Industry

At blithequark, we're on a mission to protect our customers' dreams by providing innovative insurance solutions and exceptional customer service. As a leader in the insurance industry, we're committed to fostering a culture of care, agility, and transparency. We're seeking an experienced Sales and Customer Service Representative to join our team and help us deliver outstanding customer experiences.

About the Role

As a Sales and Customer Service Representative at blithequark, you'll be the primary point of contact for our customers, providing support and solutions across various channels, including phone, email, chat, and social media. You'll be responsible for responding to customer inquiries, resolving issues, and ensuring complete customer satisfaction. This role requires a customer-centric approach, strong communication skills, and the ability to work in a fast-paced, dynamic environment.

Primary Accountabilities

• Respond to customer interactions regarding billing, policy coverage, and policy changes across multiple channels.
• Accept ownership of customer requests and provide timely, effective solutions to ensure complete customer satisfaction.
• Empowered to make exception decisions, reviewing situations to ensure decisions are appropriate for both the customer and the organization.
• Assist with peer development through knowledge sharing and information exchange.
• Identify opportunities for process improvement and make recommendations for change.
• Participate in scheduled training classes and development opportunities to expand customer service skills.

Essential Qualifications

To succeed in this role, you'll need:

• Demonstrated experience providing customer-driven solutions or support in a customer service environment.
• Basic knowledge and understanding of mathematical concepts, such as arithmetic, averaging, and percentages.
• Experience working in a customer-facing role, either in a contact center or face-to-face environment.
• Ability to guide customers to resolution and provide effective solutions.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Previous experience in the insurance industry.
• Property and casualty producer licenses (or willingness to obtain within 60 days of hire).
• Strong analytical and problem-solving skills.

Licensing Requirements

If you're unlicensed, you'll need to provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for your resident state prior to your start date. Additionally, you'll be required to obtain property and casualty producer licenses for all operating and/or service states within 60 days of hire and maintain current, active license(s) status through continuing education.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their skills. As a Sales and Customer Service Representative, you'll have opportunities to:

• Expand your customer service skills through training and development programs.
• Take on additional responsibilities and contribute to process improvement initiatives.
• Advance your career within the organization, leveraging your experience and skills.

Work Environment and Company Culture

As a primarily home-based role, you'll spend 80% of your time working from home, proximate to one of our office locations. You'll have the flexibility to work in a comfortable, productive environment while still being connected to our team. We're committed to fostering a culture of care, agility, and transparency, and we encourage our employees to embody these values in their daily work.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly compensation range: $23.00 - $30.76.
• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and paid time off program.
• Student loan repayment program and paid-family leave.

Join Our Team

If you're passionate about delivering exceptional customer experiences and are looking for a challenging, rewarding role, we encourage you to apply to blithequark. We're an equal opportunity employer, committed to diversity and inclusion, and we consider qualified applicants with criminal histories consistent with applicable law.

At blithequark, we're proud of our heritage and our commitment to protecting our customers' dreams. We're a strong, forward-looking company, and we're looking for talented individuals to join our team. If you're ready to make a difference, we invite you to apply today!

Don't miss this opportunity to join our team and be part of a dynamic, customer-centric organization. Apply now and take the first step towards a rewarding career at blithequark!