Student Account Specialist - Business Affairs at Texas A&M University-Central Texas

Join Our Team: Student Account Specialist

Texas A&M University-Central Texas, a member of The Texas A&M University System, is seeking a highly skilled and detail-oriented Student Account Specialist to join our Business Affairs team. As a Student Account Specialist, you will play a critical role in providing exceptional support to our students, parents, and employees, while contributing to the University's mission of fostering excellence and achievement.

About Us

Texas A&M University-Central Texas is a growing upper-level institution dedicated to providing quality bachelor's and master's degrees with an emphasis on access and affordability. Our diverse student population is currently over 2,600 students, with classes offered on our main campus in Killeen, at off-site locations, and fully online. We are committed to creating a welcoming and inclusive environment that supports the success of our students, faculty, and staff.

Job Summary

The Student Account Specialist will provide a variety of support tasks for the University's student account services, including assisting with processing receivables and loans, collection and reconciliation, record keeping and correspondence, and front-line cashiering and customer service. This is a fantastic opportunity to join a dynamic team and make a positive impact on the lives of our students.

Key Responsibilities

• Perform cashiering duties, including receiving funds, writing receipts, balancing cash drawer, and other related tasks.
• Respond to customer inquiries and requests, providing exceptional customer service to students, parents, and employees.
• Issue staff, student, and faculty permits, and coordinate with Campus Veterans Center personnel to provide information required for certification of Post 911 GI Bill contract payments.
• Verify financial aid disbursement, work closely with the financial aid office regarding disbursements, refunds, short-term loans, book vouchers, and other related tasks.
• Assist with collection and reconciliation, maintenance of Bursar holds on student records system and paper records, and review and process requests for Breakage Deposit refunds.
• Assist with processing and entry of short-term loans, and perform other related duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• An Associate degree in an applicable field or equivalent combination of education and experience.
• One year of related experience in a similar environment.
• Knowledge of word processing, spreadsheet, and database applications, such as Microsoft Office.
• Ability to multitask and work cooperatively with others, with strong verbal and written communication skills.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a higher education environment, preferably in a student accounts or bursar's office.
• Familiarity with student information systems and financial aid processes.
• Excellent problem-solving and analytical skills, with the ability to adapt to changing priorities and deadlines.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong customer service skills, with the ability to communicate effectively with students, parents, and employees.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work accurately and efficiently, with attention to detail and a commitment to quality.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

Career Growth Opportunities

At Texas A&M University-Central Texas, we are committed to supporting the growth and development of our employees. As a Student Account Specialist, you will have opportunities to:

• Develop your skills and expertise in student accounts and financial aid.
• Take on additional responsibilities and contribute to special projects.
• Participate in professional development opportunities, such as training and conferences.

Work Environment and Company Culture

We pride ourselves on creating a welcoming and inclusive environment that supports the success of our employees. As a Student Account Specialist, you will:

• Work in a collaborative and dynamic team environment.
• Have access to professional development opportunities and resources.
• Enjoy a competitive salary and benefits package.

Compensation and Benefits

We offer a competitive salary of $15/hour, along with a comprehensive benefits package that includes:

• Insurance premiums.
• Employee Assistance Program.
• University holidays.
• Other benefits and perks.

How to Apply

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To apply, please submit your application, including a cover letter, resume, and the contact information of three professional references, through our Texas A&M University-Central Texas Job Site.

Equal Opportunity Employer

Texas A&M University-Central Texas is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. We are committed to creating a diverse and inclusive environment that supports the success of all employees.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. If you are excited about this opportunity and believe you have the skills and qualifications we are looking for, don't hesitate to apply. We look forward to hearing from you!