Experienced Call Center Customer Service Administrator - Remote Opportunity at blithequark

Join blithequark, a Leader in Home Improvement, as a Remote Call Center Customer Service Admin

At blithequark, people are at the heart of everything we do. We've crafted a team of the very best to ensure we make a difference in the lives of our customers. With a commitment to creating a welcoming and inclusive workplace, blithequark is proud to be a certified Great Place to Work® and a multi-recipient of Top Workplaces awards. We're dedicated to making blithequark a great place to work every day, and we're looking for talented individuals to join our team as a Call Center Customer Service Admin.

About blithequark and the Industry

blithequark is a leading company in the home improvement industry, with a family-owned feel that values each employee's contribution. Our brands invest in our commitment to making each home safer and more livable. With locations throughout the U.S. and Canada, we're not done growing, and we're looking for professionals who share our passion for delivering exceptional customer service.

Position Summary

As a Call Center Customer Service Admin at blithequark, you'll be the primary point of contact for our customers, handling inbound and outbound calls, scheduling customer service activities, and reviewing completed service tickets for quality assurance. You'll be responsible for providing excellent customer service, resolving issues in a professional and timely manner, and maintaining a positive and courteous approach to internal and external customers.

Key Responsibilities

• Provides excellent customer service during all inbound and outbound phone calls, maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
• Schedules service customers with local technicians as needed.
• Reviews completed service tickets for quality assurance in the region.
• Acts as a liaison and corporate contact for blithequark installation and service teams at the local office in your region.
• Demonstrates enthusiasm, adaptability, and patience, while being highly detail-oriented and data-efficient.
• Performs other duties as assigned by your supervisor.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• At least 1 year of Customer Service Experience.
• At least 1 year of previous office or administrative experience.
• Computer and keyboard proficiency, with job duties performed in a paperless environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external parties.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Preferred Qualifications

• Ability to type at least 50 words per minute (wpm).
• Highly organized, with strong time management skills and the ability to be resourceful when necessary.

What We Offer

At blithequark, we're committed to our employees' growth and well-being. We offer:

• Industry-leading compensation package.
• Fully paid Medical, Dental, and Vision benefits after 90 days.
• 401k Savings Plan.
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunities for growth and advancement.
• Employee assistance program, employee discount marketplace, and gym membership compensation.
• Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.

Career Growth and Development

At blithequark, we're dedicated to empowering our employees to grow and succeed. We innovate, partner with our customers, and support our communities. With offices across the U.S. and Canada, our team is diverse and strong, and we're committed to providing opportunities for growth and advancement.

Work Environment and Company Culture

As a remote Call Center Customer Service Admin, you'll be working in a climate-controlled environment, with sedentary work that involves sitting most of the time. We're proud of our company culture, which values inclusion, sustainability, and reliability. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.

Awards and Accolades

blithequark has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. Our brands have also earned accolades, including ranking on the annual Remodeling 550 list and being recognized on Qualified Remodeler's Top 500 list.

Diversity and Inclusion Statement

blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

blithequark will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability.

Join Our Team!

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. With a commitment to employee growth and well-being, we're confident that you'll find a fulfilling career with us.

Apply Now!